Information Technology Support Technician in New York City, NY
Job title: Information Technology Support Technician in New York City, NY at BlackHawk Data, LLC (12029)
Company: BlackHawk Data, LLC (12029)
Job description: At BlackHawk Data, we're not just another IT solutions provider—we’re innovators, engineers, and architects of modern technology environments. We design, deploy, and manage secure IT and cloud infrastructures that power mission-critical operations for the public and private sectors. From networking to cybersecurity to managed services, we deliver outcomes—not just infrastructure.Position Title : Information Technology Support TechnicianLocation, Hours and days onsite required:
Location 1 – 1 person to provide support for office location in Manhattan NYC
Location 2 – 1 person to provide support for campus location in Central NJ
Days – onsite 3 days (Tue, Wed, Thu) and remote Mon and Fri with the exception of special requests or emergency or break-fix situations
Time – standard workday of 8:30-5:30 or modified to fit the optimal onsite time to serve user community, and available to support normal hours, after hours, weekends, and holidays when necessary
Expectations – highlights include:
Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer
Develop operational knowledgebase and infrastructure documentation both internally and customer-facing
Skillset – knowledgeable and capable of providing support for the following technologies:
Extremely strong customer service interaction with varied user base
Familiarity with ITSM tools and ticketing systems
Logging all incidents and requests into the ITSM system
Software installations and updates
Software error investigation and resolution
Experience with hardware/software troubleshooting
User access management and password resets
Knowledge of user equipment and peripherals (printers, scanners, etc)
Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability
Ability to perform proactive system monitoring
Capability to coordinate with vendor support teams
Properly escalating unresolved issues to upper level support
Coordinating with IT Service Desk for accurate documentation
Configuration changes for business critical systems
Maintaining physical inventory of connections and equipment in each IDF/MDF
Establish documentation and operational protocols
Maintain full documentation of all systems and procedures
Knowledge base articles for recurring problems
What We Offer
Competitive base salary + uncapped earning potential
Comprehensive health, dental, vision, and 401(k)
Remote flexibility with tools for virtual selling success
Regular coaching, career development, and advancement path into AE or leadership
A collaborative culture that celebrates learning, innovation, and high performance
The chance to sell cutting-edge solutions that truly impact customers’ operations
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Expected salary:
Location: New York City, NY
Job date: Wed, 23 Apr 2025 03:31:01 GMT
Apply for the job now!
Apply Now
Company: BlackHawk Data, LLC (12029)
Job description: At BlackHawk Data, we're not just another IT solutions provider—we’re innovators, engineers, and architects of modern technology environments. We design, deploy, and manage secure IT and cloud infrastructures that power mission-critical operations for the public and private sectors. From networking to cybersecurity to managed services, we deliver outcomes—not just infrastructure.Position Title : Information Technology Support TechnicianLocation, Hours and days onsite required:
Location 1 – 1 person to provide support for office location in Manhattan NYC
Location 2 – 1 person to provide support for campus location in Central NJ
Days – onsite 3 days (Tue, Wed, Thu) and remote Mon and Fri with the exception of special requests or emergency or break-fix situations
Time – standard workday of 8:30-5:30 or modified to fit the optimal onsite time to serve user community, and available to support normal hours, after hours, weekends, and holidays when necessary
Expectations – highlights include:
Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer
Develop operational knowledgebase and infrastructure documentation both internally and customer-facing
Skillset – knowledgeable and capable of providing support for the following technologies:
Extremely strong customer service interaction with varied user base
Familiarity with ITSM tools and ticketing systems
Logging all incidents and requests into the ITSM system
Software installations and updates
Software error investigation and resolution
Experience with hardware/software troubleshooting
User access management and password resets
Knowledge of user equipment and peripherals (printers, scanners, etc)
Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability
Ability to perform proactive system monitoring
Capability to coordinate with vendor support teams
Properly escalating unresolved issues to upper level support
Coordinating with IT Service Desk for accurate documentation
Configuration changes for business critical systems
Maintaining physical inventory of connections and equipment in each IDF/MDF
Establish documentation and operational protocols
Maintain full documentation of all systems and procedures
Knowledge base articles for recurring problems
What We Offer
Competitive base salary + uncapped earning potential
Comprehensive health, dental, vision, and 401(k)
Remote flexibility with tools for virtual selling success
Regular coaching, career development, and advancement path into AE or leadership
A collaborative culture that celebrates learning, innovation, and high performance
The chance to sell cutting-edge solutions that truly impact customers’ operations
Powered by JazzHR
Expected salary:
Location: New York City, NY
Job date: Wed, 23 Apr 2025 03:31:01 GMT
Apply for the job now!
Apply Now