Information Technology Support Engineer (Telecommuter, US)
About the roleAs a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
Please note that this is a temporary opportunity with the possibility to convert full-time in 6 months.
Location: Deerfield, Illinois, United States
Hourly compensation range: $26–$35 USD
What you’ll be doing
Provide IT & End User support (EUS)
Assist users with raising Helix tickets or work orders
Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office
Deliver IT Induction for new joiners locally in the Deerfield, IL office
Provide EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally
Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team
Provide white‑glove EUC support for onsite users
Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance
Assist users with IT issue resolution in conjunction with IT teams
Track and maintain laptops and accessories provided to users
Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution
What you have
7 years’ experience in IT Service environment.
Experience with ticketing systems such as Helix.
You must be authorized to work in the United States.
Bonus points
BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
Helix experience.
Hardware break-fix assistance
PC imaging processes and procedures
Troubleshooting
Mobile phone support
Audio Visual support
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
Apply Now
Please note that this is a temporary opportunity with the possibility to convert full-time in 6 months.
Location: Deerfield, Illinois, United States
Hourly compensation range: $26–$35 USD
What you’ll be doing
Provide IT & End User support (EUS)
Assist users with raising Helix tickets or work orders
Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office
Deliver IT Induction for new joiners locally in the Deerfield, IL office
Provide EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally
Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team
Provide white‑glove EUC support for onsite users
Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance
Assist users with IT issue resolution in conjunction with IT teams
Track and maintain laptops and accessories provided to users
Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution
What you have
7 years’ experience in IT Service environment.
Experience with ticketing systems such as Helix.
You must be authorized to work in the United States.
Bonus points
BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
Helix experience.
Hardware break-fix assistance
PC imaging processes and procedures
Troubleshooting
Mobile phone support
Audio Visual support
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
Apply Now