Information Technology Service Desk / Help Desk - Remote

About Us: Allied Digital Services, LLC, is a leading provider of IT services and solutions. Job Description: As an IT Service Desk Staff member, you will provide remote support to a large Ophthalmology Healthcare Company. Your responsibilities will include troubleshooting and resolving issues related to general IT Key Responsibilities: - Provide remote IT support to clients - Assist with basic IT inquiries and support requests - Document and track support requests in a ticketing system - Ensure timely resolution of issues to maintain client satisfaction Qualifications: - Must be 18 years or older. Background checks are performed. - Basic IT fundamental experience with minimum of 1 year experience in a similar role or higher level education (associates or bachelors degree) - Minimum internet connection of 20MB - Strong problem-solving and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively What We Offer: - Flexible full-time schedules (swing/weekend shifts available) - Remote work – no commuting required - Comprehensive training and all necessary equipment provided - Valuable experience in the IT field - Opportunities to develop critical thinking, problem-solving, and communication skills How to Apply: Interested candidates are encouraged to apply. Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role to [email protected] For more information, visit our website at www.allieddigital.net Job Type: Full-time Pay: $18.00 - $24.00 per hour Work Location: Remote Apply tot his job