Inbound Sales Associate (Nashville, TN)
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barrierswhether geographic, financial, or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About The Role
We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented. As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
This role is based in our Nashville office, with an in-office requirement of Monday through Thursday. Fridays will be remote (work from home).
Responsibilities
Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake.
Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met.
Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards.
Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families
Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process
Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals
Qualifications
High school diploma or equivalent
At least 1-2+ years of contact-center technology experience
At least 1-2+ years of sales experience
Proven track record of meeting or exceeding performance targets, particularly in client admissions or sales-related roles.
At least 1 year of experience in Salesforce or similar CRM
Commitment to upholding Charlie Health's Mission, Vision, and Values.
Experience working with adolescents and young adults in a mental health context a plus
Proficiency in multitasking, using different technical platforms and operating in a high-paced environment
Proficiency in Microsoft Office and Google Suite
Able to commute to our Nashville office and work in-office 4 days a week on Monday-Thursday (Friday is WFH)
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Onsite
Our Values
Connection: Care deeply & inspire hope.
We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
Congruence: Stay curious & heed the evidence.
We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
Commitment: Act with urgency & don't give up.
We work as swiftly as possible. The mental health crisis is relentless, and so are we.
Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
Apply Now
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barrierswhether geographic, financial, or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About The Role
We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented. As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
This role is based in our Nashville office, with an in-office requirement of Monday through Thursday. Fridays will be remote (work from home).
Responsibilities
Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake.
Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met.
Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards.
Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families
Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process
Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals
Qualifications
High school diploma or equivalent
At least 1-2+ years of contact-center technology experience
At least 1-2+ years of sales experience
Proven track record of meeting or exceeding performance targets, particularly in client admissions or sales-related roles.
At least 1 year of experience in Salesforce or similar CRM
Commitment to upholding Charlie Health's Mission, Vision, and Values.
Experience working with adolescents and young adults in a mental health context a plus
Proficiency in multitasking, using different technical platforms and operating in a high-paced environment
Proficiency in Microsoft Office and Google Suite
Able to commute to our Nashville office and work in-office 4 days a week on Monday-Thursday (Friday is WFH)
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Onsite
Our Values
Connection: Care deeply & inspire hope.
We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
Congruence: Stay curious & heed the evidence.
We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
Commitment: Act with urgency & don't give up.
We work as swiftly as possible. The mental health crisis is relentless, and so are we.
Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
Apply Now