Inbound Customer Service Agent - Consumer Relations
Description:
As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues.
Create an outstanding quality service experience for the GE Appliance consumer,
Advocate for customers with multiple internal departments for satisfactory resolutions.
Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
Requirements:
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)
Passion for helping customers and problem-solving
Flexible with the ability to take direction from management yet work independently to achieve goals
Active listening skills and the ability to ask questions
Conflict resolution skills; negotiation skills; and time management skills
Flexibility, being the ability to adapt to change.
Critical thinking skills
Desire to work in a team environment towards common goals
Ability to remain calm and show empathy while handling challenging customer concerns
Benefits:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Apply Now
As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues.
Create an outstanding quality service experience for the GE Appliance consumer,
Advocate for customers with multiple internal departments for satisfactory resolutions.
Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
Requirements:
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)
Passion for helping customers and problem-solving
Flexible with the ability to take direction from management yet work independently to achieve goals
Active listening skills and the ability to ask questions
Conflict resolution skills; negotiation skills; and time management skills
Flexibility, being the ability to adapt to change.
Critical thinking skills
Desire to work in a team environment towards common goals
Ability to remain calm and show empathy while handling challenging customer concerns
Benefits:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Apply Now