Impounds Supervisor

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are seeking a leader to join the impound recovery team as a Supervisor at Lendbuzz. The ideal candidate will have auto lending experience, specifically relating to impounds and/or recovery of auto loan collateral. Key Responsibilities Facilitate the process of recovering impounded auto loan portfolio collateralProactively assess current processes and look for opportunities to improveMaintain relationships with vendor partners used to conduct recovery of impoundsCoordinate recovery of seized vehicles, following State and Federal guidelinesMaintain and update written policies and job aides related to the recovery of collateralMaintain effective communication with impounds associates, collections leadership and other internal departmentsHandle escalated issues as they ariseExperience with negotiating impound fees and managing impound related costsManage team’s day-to-day operations, including but not limited to case work, reporting, systems, etcCollaborate with other internal departments to ensure efficient handling of impounded collateralBe able to work with the legal team (internal and external) to facilitate the process of recovering impounded collateralBe a SME on local, state and federal regulations regarding vehicle recoverySupport management directives and initiatives as requested Requirements 2+ years of experience with recovering impoundsTwo years plus of experience in auto lendingComfortable owning complex initiatives requiring in depth subject matter expertiseExcited by the idea of constant change. You are comfortable being uncomfortableAble to maintain order in a fast and fascinating environmentExcited to take on new tasks as they come up and solve problems in real timeEnjoy finding creative solutions to unique problems as they arise Additional Information We believe:Diversityis a competitive advantage.We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.Compassionis a strength.We care about our customers and look to build long-term relationships with them.Simplicityis a key feature.We work hard to make our forms and processes as painless and intuitive as possible.Honesty and transparency are non negotiable.We incorporate these traits in all of our interactions.Financial opportunity belongs to everyone.We work every day to improve lives by extending this opportunity.If you believe these things too then we would love to hear from you!

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