Impound Specialist I

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.




Role Description


The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness.



Processes Impound accounts and functions in accordance to regulations, policies, and procedures


Reviews accounts identified as potential impound


Performs appropriate calculations for recovery justifications or abandonment


Processes accounts into and closes impound


Reviews and processes accounts based on verbal and written notifications of Impound


Handles and processes assigned volume within Impound processes for appropriate handling within established SLA


Manages potential and actual Impound calls within established call handling and correspondence requirements


Completes end-to-end Impound functions with accuracy and in compliance with regulations, policy, and procedure


Assists other departments as well as Impound vendors as needed


Performs other duties as assigned



Qualifications



High school diploma or equivalent


One (1) year of experience in servicing center environment


Experience in Impound processes preferred


Knowledge of Impound process, regulations, requirements, and structure preferred


General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)


Established verbal and written communication skills


Working knowledge of Microsoft Office Suite, including Excel and Word


Ability to maintain confidentiality


Adaptable to changes within a fast-paced environment



Requirements



Ability to handle and process assigned volume within Impound processes


Compliance with established SLA and call handling requirements



Benefits



Individually tailored compensation packages with competitive salary


Training and development opportunities


Team member recognition and awards




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