Implementation Training Consultant, Financial
Implementation Training Consultant, Financial
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Consultant, Financial, you will play an essential role in guiding our customers through the implementation methodology and deployment of the software for multi‑site locations across the United States.
Responsibilities
• Serve as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations.
• Follow the implementation methodology and ensure team members are also following the methodology.
• Conduct end‑user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product.
• Investigate user problems and needs, identify their source and determine possible solutions.
• Assist in the development and maintenance of end‑user documentation including training manuals and internal documentation.
• Guide customers toward established best practices.
• Support the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
• Independently research customer inquiries and determine sources of issues.
• Independently research data functionality and reporting problems to the customer support team with needed steps for customer resolution.
• Maintain product knowledge as new enhancements and functionality are released in the application.
• Work with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
• Exemplify CARES core values and provide leadership to team members to promote a positive work environment and adherence to core values.
Qualifications
• Provide quality education to customers on the appropriate, best‑practice use of all products within the financial aspects of the Homecare Homebase suite.
• Lead the HCHB team in preparation and on‑site support during customer rollouts.
• Communicate deployment risks efficiently and concisely with both internal and customer project teams.
• Assist the customer in all aspects of software setup and training and demonstrate a desire for investigation and problem‑solving.
• Prioritize workload and delegate assignment as necessary.
• Passion for customer service that ensures the needs of the customers are met throughout their implementation.
• Function with minimal supervision without affecting the quality of work.
• Demonstrate strong ownership abilities and drive resolutions to meet department and company goals.
• Travel and/or support up to 70% in service of our clients across the country.
Education requirements: This career opportunity requires a bachelor’s degree in business or a related field or an equivalent combination of some college and significant work experience.
What You Can Expect From Us
Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.
This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.
Apply tot his job
Apply To this Job
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Consultant, Financial, you will play an essential role in guiding our customers through the implementation methodology and deployment of the software for multi‑site locations across the United States.
Responsibilities
• Serve as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations.
• Follow the implementation methodology and ensure team members are also following the methodology.
• Conduct end‑user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product.
• Investigate user problems and needs, identify their source and determine possible solutions.
• Assist in the development and maintenance of end‑user documentation including training manuals and internal documentation.
• Guide customers toward established best practices.
• Support the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
• Independently research customer inquiries and determine sources of issues.
• Independently research data functionality and reporting problems to the customer support team with needed steps for customer resolution.
• Maintain product knowledge as new enhancements and functionality are released in the application.
• Work with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
• Exemplify CARES core values and provide leadership to team members to promote a positive work environment and adherence to core values.
Qualifications
• Provide quality education to customers on the appropriate, best‑practice use of all products within the financial aspects of the Homecare Homebase suite.
• Lead the HCHB team in preparation and on‑site support during customer rollouts.
• Communicate deployment risks efficiently and concisely with both internal and customer project teams.
• Assist the customer in all aspects of software setup and training and demonstrate a desire for investigation and problem‑solving.
• Prioritize workload and delegate assignment as necessary.
• Passion for customer service that ensures the needs of the customers are met throughout their implementation.
• Function with minimal supervision without affecting the quality of work.
• Demonstrate strong ownership abilities and drive resolutions to meet department and company goals.
• Travel and/or support up to 70% in service of our clients across the country.
Education requirements: This career opportunity requires a bachelor’s degree in business or a related field or an equivalent combination of some college and significant work experience.
What You Can Expect From Us
Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.
This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.
Apply tot his job
Apply To this Job