Implementation Tech

AirLife is dedicated to improving the quality of every breath and is a premier manufacturer of high-quality breathing consumables. The Implementation Tech is an entry-level, field-based role responsible for supporting product installations and conversions in hospital environments, requiring extensive travel to customer sites for hands-on implementation and support. Responsibilities Perform hands-on product installations, device setup, and on-site support during product conversions within hospital settings Assist the Implementation, Clinical, and Sales teams in executing customer implementation plans Conduct basic technical troubleshooting on-site and escalate issues as needed Track progress against implementation milestones and communicate updates to internal stakeholders Support the AirLife clinical team by helping prepare equipment and materials for in-servicing and training sessions Provide clear, professional communication with hospital staff throughout the implementation process Assist with preparing reports, documentation, and follow-up materials after each customer visit Identify and communicate opportunities for product standardization and process improvements Collaborate with Marketing, Sales, and Implementation teams to ensure successful execution of customer agreements Represent AirLife in a professional manner while traveling and working on-site with customers Special projects, as required and as time allows Skills Strong interpersonal and communication skills; comfortable interacting with hospital staff, patients, and internal teams Ability to learn and understand medical device workflows and product functionality Solid analytical and problem-solving skills; able to interpret technical or logistical information Comfortable working in fast-paced clinical environments Ability to work independently while managing on-site tasks and timelines Strong organizational skills with high attention to detail Willingness and ability to travel 100% of the time (including overnight travel) Ability to lift and move equipment as required for installation tasks Comfort navigating hospital environments and adhering to clinical safety standards Willingness to become credentialed to enter hospital environments Proximity to a major airport Bachelor's degree or equivalent combination of education and experience Bachelor's or Associate degree preferred (Healthcare, Business, Biomedical Engineering, Life Sciences, or related fields) Internship or project experience in healthcare, lab, clinical environment, or technical fieldwork is a plus, but not required Benefits All work-related travel expenses are fully covered. Company Overview AirLife is a healthcare company that specializes in anesthesia and respiratory care products. It was founded in 1981, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 5001-10000 employees. Its website is