Implementation Manager – Treasury Management Service, Implementations
Job Description:
• Manages all sales, service and execution support for new and ongoing complex C&IB client relationships
• Leads staff to achieve relevant KPI's and requirements
• Monitors and oversees all activities involved with support of sales, service and execution
• Recommends improvements and connects strategy to business outcomes to drive desired client experience
• Provides reports on performance to leadership
• Participates in establishing and ensuring compliance with internal policies and procedures
• Manages complex client exceptions and escalations
• Manages and maintains relationships with internal/external service partners
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors
Requirements:
• 5+ years of industry-relevant experience
• At least 3 years of prior management experience
• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented Competencies
• Customer Relationship Management Applications
• Customer Support Policies
• Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Problem Management Process
• Process Management
• Sales Support and Administration
Benefits:
• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service
Apply Now
Apply Now
• Manages all sales, service and execution support for new and ongoing complex C&IB client relationships
• Leads staff to achieve relevant KPI's and requirements
• Monitors and oversees all activities involved with support of sales, service and execution
• Recommends improvements and connects strategy to business outcomes to drive desired client experience
• Provides reports on performance to leadership
• Participates in establishing and ensuring compliance with internal policies and procedures
• Manages complex client exceptions and escalations
• Manages and maintains relationships with internal/external service partners
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors
Requirements:
• 5+ years of industry-relevant experience
• At least 3 years of prior management experience
• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented Competencies
• Customer Relationship Management Applications
• Customer Support Policies
• Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Problem Management Process
• Process Management
• Sales Support and Administration
Benefits:
• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service
Apply Now
Apply Now