Impementation Specialist

About the roleWe are seeking an Implementation Specialist to support Enterprise Groups and Partnership Groups. This role is responsible for helping customers and partners move from initial interest to successful adoption by supporting the onboarding, rollout, training, and early engagement stages of the Groups’ adoption journey.This position is ideal for someone who thrives in customer-facing, highly coordinated environments and enjoys turning signed or warm relationships into active, successful users. The role focuses on execution, education, and adoption rather than commercial ownership.What you'll doSupport Enterprise Groups, and Partnership Groups from trial through 30 days post-signupSupport onboarding and launch coordination for new groups and partner relationshipsAssist in building and managing implementation plans, timelines, checklists, and rollout activitiesCoordinate across multiple stakeholders, including administrators, champions, partner contacts, and internal teamsDeliver onboarding sessions, user training, admin training, and webinar-based rolloutsSupport pilot setup, pilot coordination, and transition from pilot to broader rolloutAssist with admin setup, launch readiness, and troubleshooting operational blockersOwn follow-up during the first 30 days post-signup to drive activation, participation, and early adoptionSupport customer- and partner-facing demos, onsite sessions, conferences, and group eventsWork closely with Partnerships for support launch, training, and engagement for universities, associations, and other partner groupsSurface any qualified leads, upsell signals, or commercial opportunities back to SalesContribute to repeatable playbooks, onboarding processes, and scalable implementation best practicesQualificationsExperience in onboarding, implementation, customer success, account support, project coordination, or a similar customer-facing roleStrong organizational skills and the ability to manage multiple priorities at onceExcellent communication and presentation skills, with confidence leading webinars and training sessionsAbility to coordinate across multiple stakeholders and keep projects moving forwardComfort working in a role that supports revenue without owning the commercial closeStrong problem-solving ability and attention to detailAbility to work cross-functionally with Sales, Partnerships, Customer Success, Marketing, and ProductWhy Join Us?Comprehensive health, dental, and vision benefits.Remote-first culture with flexible working arrangements.Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.CoVet is an equal opportunity employer and are committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process.

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