Immediate Hiring: Remote WFH Customer Service Representative
Key Job Details:Location: RemoteCompensation: a competitive salaryStart Date: Immediate openings availablePosition: Remote WFH Customer Service RepresentativeCompany: Workwarp  ITM Marketing is currently hiring remote Customer Service Representatives to join our team!
This position is responsible for delivering general OPM healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat, and web browsers to perform their duties. The processes that the Customer Service... Representatives must follow are well defined and documented in training and work instructions. To prepare for this role, ITM Marketing provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Please note: these are Limited Service, Full-time Remote roles with a possibility of a more permanent position at the completion of the job. You will pick up equipment from the site of our partner company in Pharr, Texas and all training will be done remotely.
What We Can Offer You:
 An awesome work schedule: Our call center is open from 7AM - 8:45PM EST, Monday - Friday; 8-hour shifts are scheduled within the hours of operation
 Weekly Pay
 Benefits after 90 days: PTO (Paid Time Off), Holiday Pay, Health (Medical, Dental, Vision) Insurances, premium paid Life Insurance
 401k eligible after 6 months
 Weekly bonuses after training is completed
OPM Customer Service Representative I (CSR)
 Reports directly to the Customer Service Supervisor.
 This is an entry level position responsible for disseminating general Office of Personnel Management (OPM) Healthcare enrollment information.
 The focus with callers will be enrollment into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background.
 When unsure how to respond, the CSR I will consult a Customer Service Representative III.
JOB RESPONSIBILITIES
 Provide knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner
 Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous telephone, email and chat inquiries
 Utilize standard technology such as telephone, e-mail and web browser to perform job duties
 Assist caller with locating information needed to make their healthcare plan decision
 Refer calls to other agencies as specified in the training and work instruction documents
 Maintain up-to-date knowledge of OPM regulations and policies as they apply
 Report problems that occur via the online system so they can be addressed by the appropriate parties
 Respond to telephone, email and chat inquires within the set of departmental staffing and time parameters
 Light data entry and clerical duties as defined in the training and work instruction documents
 May be required to work scheduled holidays. Overtime may be required
 Perform other related duties as assigned
 Regular and predictable attendance is required
EXPERIENCE
 High School Diploma or GED required
 Minimum six (6) months customer service experience required
 Must be able to speak and read English clearly, professionally and fluently
 Must be able to type a minimum of 20 WPM
 Ability to effectively work within established contractual turnaround times required
 Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
 Proven ability to work as a member of a team
 Experience working with a PC and a Windows environment is required
 Must pass a Federal Public Trust Background Investigation
HOME OFFICE REQUIREMENTS
 Reliable, high-speed internet service
 Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
 Minimum 20 MBPS download speeds
 Must be a traditional, wired high-speed connection, such as cable or fiber
 Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
 Quiet and distraction-free workspace
 Our partner company will supply your computer equipment - must be picked up at their location in Pharr, Texas Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
This position is responsible for delivering general OPM healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat, and web browsers to perform their duties. The processes that the Customer Service... Representatives must follow are well defined and documented in training and work instructions. To prepare for this role, ITM Marketing provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Please note: these are Limited Service, Full-time Remote roles with a possibility of a more permanent position at the completion of the job. You will pick up equipment from the site of our partner company in Pharr, Texas and all training will be done remotely.
What We Can Offer You:
 An awesome work schedule: Our call center is open from 7AM - 8:45PM EST, Monday - Friday; 8-hour shifts are scheduled within the hours of operation
 Weekly Pay
 Benefits after 90 days: PTO (Paid Time Off), Holiday Pay, Health (Medical, Dental, Vision) Insurances, premium paid Life Insurance
 401k eligible after 6 months
 Weekly bonuses after training is completed
OPM Customer Service Representative I (CSR)
 Reports directly to the Customer Service Supervisor.
 This is an entry level position responsible for disseminating general Office of Personnel Management (OPM) Healthcare enrollment information.
 The focus with callers will be enrollment into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background.
 When unsure how to respond, the CSR I will consult a Customer Service Representative III.
JOB RESPONSIBILITIES
 Provide knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner
 Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous telephone, email and chat inquiries
 Utilize standard technology such as telephone, e-mail and web browser to perform job duties
 Assist caller with locating information needed to make their healthcare plan decision
 Refer calls to other agencies as specified in the training and work instruction documents
 Maintain up-to-date knowledge of OPM regulations and policies as they apply
 Report problems that occur via the online system so they can be addressed by the appropriate parties
 Respond to telephone, email and chat inquires within the set of departmental staffing and time parameters
 Light data entry and clerical duties as defined in the training and work instruction documents
 May be required to work scheduled holidays. Overtime may be required
 Perform other related duties as assigned
 Regular and predictable attendance is required
EXPERIENCE
 High School Diploma or GED required
 Minimum six (6) months customer service experience required
 Must be able to speak and read English clearly, professionally and fluently
 Must be able to type a minimum of 20 WPM
 Ability to effectively work within established contractual turnaround times required
 Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
 Proven ability to work as a member of a team
 Experience working with a PC and a Windows environment is required
 Must pass a Federal Public Trust Background Investigation
HOME OFFICE REQUIREMENTS
 Reliable, high-speed internet service
 Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
 Minimum 20 MBPS download speeds
 Must be a traditional, wired high-speed connection, such as cable or fiber
 Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
 Quiet and distraction-free workspace
 Our partner company will supply your computer equipment - must be picked up at their location in Pharr, Texas Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now