Immediate Hiring: Remote Member Enrollment Coordinator (FL ONLY)
Quick Overview:Position: Remote Member Enrollment Coordinator$20 Hr.Compensation: a competitive salaryStart Date: Immediate openings availableLocation: RemoteCompany: Workwarp  JOB ID 21346 - Member Enrollment Coordinator
Location: Remote  Florida residence required...
Pay: $20 per hour
Type: Contract-to-hire
Schedule: Contact center hours must be open 40 hours between:
M-F 8:00 AM to 8:00PM EST, SAT 9:00 AM to 5:30 PM EST
Shift bids approximately every 6 months (business need)
Must be able to work the day uninterrupted, cannot run out on lunch breaks they are different daily
Training schedule: M-F, 9:30 AM to 6:00 PM EST for approximately (4) weeks
Start date: Target 12/2/2024
Career outlook: Room to grow, performance based.
Job description:
1. Assist with calls enrolling in discount RX programs for specialty medications, approximately 50 to 60 calls daily (higher during peak season c. 100 calls), with calls lasting 7-8 minutes each.
2. Receive inbound and make outbound calls in a fast-paced Contact Center environment, assisting members with copay assistance enrollment, case inquiries, requests, and concerns.
3. Provide high-quality service to members, striving for first-call resolution, while maintaining a professional and compassionate demeanor.
4. Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations.
5. Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently.
6. Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership.
Requirements:
 Must have fast-paced call center experience in an inbound and outbound environment - Last (5) years
 Must have health insurance experience on the pharmacy side and/or co-pay experience
 Experienced with talk-tracks
 Must be computer proficient: Navigate multiple software systems
 Must be able to handle calls with professionalism and empathy due to the nature of their business
 Must have ethernet connection in private, designated workspace (cannot use WiFi)
 Speed test: 25 DL / 25 UL https://www.speedtest.net/
 Must be open to working M-F 8AM-8PM EST, SAT 9AM  530PM EST (shift bids)
 Pre-employment survey and testing is required
 High school diploma or equivalent is required
 Background check required
 Drug screening required
#IND456
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
 401(k)
 Dental insurance
 Flexible schedule
 Health insurance
 Paid time off
 Vision insurance
Schedule:
 8 hour shift
Experience:
 Call center Member enrollment: 3 years (Required)
 pharmacy or Co pay: 3 years (Required)
 Microsoft Office: 1 year (Required)
Work Location: Remote Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Location: Remote  Florida residence required...
Pay: $20 per hour
Type: Contract-to-hire
Schedule: Contact center hours must be open 40 hours between:
M-F 8:00 AM to 8:00PM EST, SAT 9:00 AM to 5:30 PM EST
Shift bids approximately every 6 months (business need)
Must be able to work the day uninterrupted, cannot run out on lunch breaks they are different daily
Training schedule: M-F, 9:30 AM to 6:00 PM EST for approximately (4) weeks
Start date: Target 12/2/2024
Career outlook: Room to grow, performance based.
Job description:
1. Assist with calls enrolling in discount RX programs for specialty medications, approximately 50 to 60 calls daily (higher during peak season c. 100 calls), with calls lasting 7-8 minutes each.
2. Receive inbound and make outbound calls in a fast-paced Contact Center environment, assisting members with copay assistance enrollment, case inquiries, requests, and concerns.
3. Provide high-quality service to members, striving for first-call resolution, while maintaining a professional and compassionate demeanor.
4. Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations.
5. Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently.
6. Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership.
Requirements:
 Must have fast-paced call center experience in an inbound and outbound environment - Last (5) years
 Must have health insurance experience on the pharmacy side and/or co-pay experience
 Experienced with talk-tracks
 Must be computer proficient: Navigate multiple software systems
 Must be able to handle calls with professionalism and empathy due to the nature of their business
 Must have ethernet connection in private, designated workspace (cannot use WiFi)
 Speed test: 25 DL / 25 UL https://www.speedtest.net/
 Must be open to working M-F 8AM-8PM EST, SAT 9AM  530PM EST (shift bids)
 Pre-employment survey and testing is required
 High school diploma or equivalent is required
 Background check required
 Drug screening required
#IND456
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
 401(k)
 Dental insurance
 Flexible schedule
 Health insurance
 Paid time off
 Vision insurance
Schedule:
 8 hour shift
Experience:
 Call center Member enrollment: 3 years (Required)
 pharmacy or Co pay: 3 years (Required)
 Microsoft Office: 1 year (Required)
Work Location: Remote Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now