Immediate Hiring: Remote Customer Support - Phones, Emails
Position at a Glance:Location: RemoteCompany: WorkwarpStart Date: Immediate openings availablePosition: Remote Customer Support - Phones, Emails, Chats, SMS - (6872)Compensation: a competitive salary  ModSquad is actively seeking experienced Customer Support Representatives to join our dynamic network of professionals.
In this fully remote role, youÂll handle a variety of customer interactions, responding to inquiries through inbound phone calls, emails, chat, and SMS. YouÂll play a critical role in delivering exceptional service and resolving customer concerns for our diverse clientele across industries, including tech, e-commerce, gaming, and entertainment.
As a Mod in our network, youÂll have the flexibility to work from any private location, manage your schedule, and choose projects that match your skills and interests. This opportunity allows you to grow your experience and expand your expertise while working with some of the worldÂs leading brands.
If youÂre a skilled communicator with a passion for customer satisfaction and a keen ability to problem-solve, weÂd love for you to join our network!
Skills
 Experience with inbound/outbound calls, emails, chat, and SMS... messaging support
 Excellent writing & communication skills
 Zendesk or other CRM experience
 Strong problem-solving skills and attention to detail
 The ability to multitask in multiple browsers and browser tabs, while handling customer communications
 Ability to show empathy and be apologetic when necessary
 Able to work as part of a team and independently
 Able to follow client policies & guidelines while remaining objective
Workspace Requirements:
 Dedicated laptop or desktop computer with Windows 10 or above
 Willingness to install MSQ security software and 2FA app on your mobile device.
 Access to a webcam or smartphone capable of taking pictures
 Stable broadband internet connection of 25 MBS or greater
 8 GB RAM or better
 Dual monitors highly recommended
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we arenÂt at liberty to talk about. We support over 50 languages in more than 90 countries. WeÂre primarily a remote company so youÂve already seen our/your office. If you want to work with great people on cool projects for amazing brands, youÂve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
In this fully remote role, youÂll handle a variety of customer interactions, responding to inquiries through inbound phone calls, emails, chat, and SMS. YouÂll play a critical role in delivering exceptional service and resolving customer concerns for our diverse clientele across industries, including tech, e-commerce, gaming, and entertainment.
As a Mod in our network, youÂll have the flexibility to work from any private location, manage your schedule, and choose projects that match your skills and interests. This opportunity allows you to grow your experience and expand your expertise while working with some of the worldÂs leading brands.
If youÂre a skilled communicator with a passion for customer satisfaction and a keen ability to problem-solve, weÂd love for you to join our network!
Skills
 Experience with inbound/outbound calls, emails, chat, and SMS... messaging support
 Excellent writing & communication skills
 Zendesk or other CRM experience
 Strong problem-solving skills and attention to detail
 The ability to multitask in multiple browsers and browser tabs, while handling customer communications
 Ability to show empathy and be apologetic when necessary
 Able to work as part of a team and independently
 Able to follow client policies & guidelines while remaining objective
Workspace Requirements:
 Dedicated laptop or desktop computer with Windows 10 or above
 Willingness to install MSQ security software and 2FA app on your mobile device.
 Access to a webcam or smartphone capable of taking pictures
 Stable broadband internet connection of 25 MBS or greater
 8 GB RAM or better
 Dual monitors highly recommended
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we arenÂt at liberty to talk about. We support over 50 languages in more than 90 countries. WeÂre primarily a remote company so youÂve already seen our/your office. If you want to work with great people on cool projects for amazing brands, youÂve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now