Immediate Hiring: Remote Customer Service Rep - Outreach
Shape the future with us at workwarp. We need a Remote Customer Service Rep - Outreach Specialist! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience. Â Â Hiring a Remote Customer Service Rep (CSR) - Outreach Specialist
 CSR - Outreach Specialist
 Must have at least 1 year of experience working as a CSR
 Job Summary:
Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country. Outreach Specialist will coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up.
An Outreach specialist is also responsible for the retrieval and indexing of medical records across various provider facilities and specialty groups at a pre-arraigned date and time. The retrieved documents are then securely uploaded into Company database.
The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor.
We are looking for candidates with:
 Call center background
 Telephone Etiquette
 Excellent customer service skills
 Data Entry Skills
 Intermediate knowledge of outlook, teams, word, and excel
 Key Responsibilities:
 Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
 Retrieve medical record images from provider facilities efficiently and professionally
 Manage documentation requests and scheduling of document exchange
 Follow-up on outstanding document requests that are past due
 Document all communications in system
 Types and transmits correspondence as necessary
 Process records and documentation according to Company standards
 Provide EOD update and report to supervisor after completing an onsite retrieval appointment
 Minimize interruption to provider office while observing HIPAA standards and regulations
Required Knowledge:
 Able to navigate Windows-based screening system effectively
 Basic knowledge of Microsoft Office products
 Understand customer service processing requirements
 Place and receive calls via computer interface
 Track/monitor/retrieve information on calls
 Understands the management of call queues and has some experience in it
 Familiar with components of standard Medical Records
 2+ years of experience working in a professional office environment
 Relevant call center experience, healthcare industry a strong plus
 Contract: This is a 5-6 month contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.
 Start: January 13, 2025
 Schedules: 9:00AM to 5:30PM Central time
 Pay Rate: $17 per hour
 Must have clean background
Please apply today! Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
 CSR - Outreach Specialist
 Must have at least 1 year of experience working as a CSR
 Job Summary:
Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country. Outreach Specialist will coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up.
An Outreach specialist is also responsible for the retrieval and indexing of medical records across various provider facilities and specialty groups at a pre-arraigned date and time. The retrieved documents are then securely uploaded into Company database.
The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor.
We are looking for candidates with:
 Call center background
 Telephone Etiquette
 Excellent customer service skills
 Data Entry Skills
 Intermediate knowledge of outlook, teams, word, and excel
 Key Responsibilities:
 Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
 Retrieve medical record images from provider facilities efficiently and professionally
 Manage documentation requests and scheduling of document exchange
 Follow-up on outstanding document requests that are past due
 Document all communications in system
 Types and transmits correspondence as necessary
 Process records and documentation according to Company standards
 Provide EOD update and report to supervisor after completing an onsite retrieval appointment
 Minimize interruption to provider office while observing HIPAA standards and regulations
Required Knowledge:
 Able to navigate Windows-based screening system effectively
 Basic knowledge of Microsoft Office products
 Understand customer service processing requirements
 Place and receive calls via computer interface
 Track/monitor/retrieve information on calls
 Understands the management of call queues and has some experience in it
 Familiar with components of standard Medical Records
 2+ years of experience working in a professional office environment
 Relevant call center experience, healthcare industry a strong plus
 Contract: This is a 5-6 month contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.
 Start: January 13, 2025
 Schedules: 9:00AM to 5:30PM Central time
 Pay Rate: $17 per hour
 Must have clean background
Please apply today! Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now