Immediate Hiring: Experienced Field Support Representative – Customer Liaison and Administrative Operations Specialist
About the Role:
Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a strong desire to learn and grow in a dynamic environment? We are seeking an experienced Field Support Representative to join our team at Workwarp, a leading provider of innovative solutions in the Water Treatment Industry. As a Field Support Representative, you will play a critical role in ensuring the satisfaction of our customers, while also contributing to the efficient functioning of our large field sales and service team.
About the Company:
Workwarp is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We are committed to providing our customers with the best possible experience, and we are seeking a talented individual to join our team who shares our passion for delivering exceptional results. Our company culture is built on a foundation of trust, respect, and open communication, and we offer a range of benefits and opportunities for growth and development.
Key Responsibilities:
As a Field Support Representative, you will be responsible for the following key tasks:
Providing exceptional customer service through effective communication, problem-solving, and relationship-building
Coordinating with the local ChemTreat team to accomplish sales and administrative tasks associated with the efficient functioning of a large field sales and service team
Participating in team training, customer training, service functions, and sales campaigns
Developing strong, interpersonal relationships with our local representatives and customers to facilitate internal efficiencies and improve customer satisfaction
Acting as a ChemTreat customer liaison and problem solver
Working with ChemTreat corporate to anticipate changes and updates in software and systems, and communicating these changes to the Area Managers and service and sales teams
Developing strong interpersonal relationships with the field sales and service teams to effectively recreate the support services that facilitate employee and customer satisfaction
Utilizing formats as directed by the Team to collect, present, and disseminate data related to the financial management of the team, and collecting/maintaining information to facilitate the management of price and contracts
Coordinating events such as Team meetings, customer entertainments, and travel arrangements
Using CT Vista, MS Office, Power BI, tank monitoring software, and other tools to generate internal and external reports in support of account management functions
Placing and tracking orders, reviewing customer guides, updating customer pricing, reviewing invoicing for accuracy, and managing administrative functions associated with account management consistent with requirements as directed by the responsible representatives
Requirements:
To be successful in this role, you will need to possess the following qualifications and skills:
High School Diploma: Business school or college courses preferred
Minimum two years of experience in a similar role, with a strong background in customer service, administration, and problem-solving
Ability to work independently with minimal supervision, and to prioritize tasks and manage multiple projects simultaneously
Proven technical aptitude and business knowledge, with a strong understanding of software and systems used in the Water Treatment Industry
Strong attention to detail, with excellent organizational, multi-tasking, and follow-up skills
Excellent communication and interpersonal skills, with the ability to communicate effectively using a variety of styles and techniques
Proficiency in Microsoft Office applications, including Microsoft PowerPoint, and proficiency in typing
Minimum of 5 years of experience in the Water Treatment Industry
Benefits:
As a Field Support Representative at Workwarp, you will enjoy a range of benefits, including:
Competitive salary
401K plan
Comprehensive medical benefits, including vision and dental
Expense account and company credit card
Tuition reimbursement
A variety of family benefits
Career Growth Opportunities:
At Workwarp, we are committed to helping our employees grow and develop their careers. As a Field Support Representative, you will have the opportunity to:
Participate in ongoing training and development programs to enhance your skills and knowledge
Take on additional responsibilities and projects to challenge yourself and demonstrate your capabilities
Collaborate with other teams and departments to develop new ideas and solutions
Contribute to the development of new policies and procedures to improve our operations and customer service
Work Environment and Company Culture:
As a Field Support Representative at Workwarp, you will work in a dynamic and supportive environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of trust, respect, and open communication, and we offer a range of benefits and opportunities for growth and development.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience, and we will be in touch to discuss your application further.
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with Workwarp!
Apply Now
Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a strong desire to learn and grow in a dynamic environment? We are seeking an experienced Field Support Representative to join our team at Workwarp, a leading provider of innovative solutions in the Water Treatment Industry. As a Field Support Representative, you will play a critical role in ensuring the satisfaction of our customers, while also contributing to the efficient functioning of our large field sales and service team.
About the Company:
Workwarp is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We are committed to providing our customers with the best possible experience, and we are seeking a talented individual to join our team who shares our passion for delivering exceptional results. Our company culture is built on a foundation of trust, respect, and open communication, and we offer a range of benefits and opportunities for growth and development.
Key Responsibilities:
As a Field Support Representative, you will be responsible for the following key tasks:
Providing exceptional customer service through effective communication, problem-solving, and relationship-building
Coordinating with the local ChemTreat team to accomplish sales and administrative tasks associated with the efficient functioning of a large field sales and service team
Participating in team training, customer training, service functions, and sales campaigns
Developing strong, interpersonal relationships with our local representatives and customers to facilitate internal efficiencies and improve customer satisfaction
Acting as a ChemTreat customer liaison and problem solver
Working with ChemTreat corporate to anticipate changes and updates in software and systems, and communicating these changes to the Area Managers and service and sales teams
Developing strong interpersonal relationships with the field sales and service teams to effectively recreate the support services that facilitate employee and customer satisfaction
Utilizing formats as directed by the Team to collect, present, and disseminate data related to the financial management of the team, and collecting/maintaining information to facilitate the management of price and contracts
Coordinating events such as Team meetings, customer entertainments, and travel arrangements
Using CT Vista, MS Office, Power BI, tank monitoring software, and other tools to generate internal and external reports in support of account management functions
Placing and tracking orders, reviewing customer guides, updating customer pricing, reviewing invoicing for accuracy, and managing administrative functions associated with account management consistent with requirements as directed by the responsible representatives
Requirements:
To be successful in this role, you will need to possess the following qualifications and skills:
High School Diploma: Business school or college courses preferred
Minimum two years of experience in a similar role, with a strong background in customer service, administration, and problem-solving
Ability to work independently with minimal supervision, and to prioritize tasks and manage multiple projects simultaneously
Proven technical aptitude and business knowledge, with a strong understanding of software and systems used in the Water Treatment Industry
Strong attention to detail, with excellent organizational, multi-tasking, and follow-up skills
Excellent communication and interpersonal skills, with the ability to communicate effectively using a variety of styles and techniques
Proficiency in Microsoft Office applications, including Microsoft PowerPoint, and proficiency in typing
Minimum of 5 years of experience in the Water Treatment Industry
Benefits:
As a Field Support Representative at Workwarp, you will enjoy a range of benefits, including:
Competitive salary
401K plan
Comprehensive medical benefits, including vision and dental
Expense account and company credit card
Tuition reimbursement
A variety of family benefits
Career Growth Opportunities:
At Workwarp, we are committed to helping our employees grow and develop their careers. As a Field Support Representative, you will have the opportunity to:
Participate in ongoing training and development programs to enhance your skills and knowledge
Take on additional responsibilities and projects to challenge yourself and demonstrate your capabilities
Collaborate with other teams and departments to develop new ideas and solutions
Contribute to the development of new policies and procedures to improve our operations and customer service
Work Environment and Company Culture:
As a Field Support Representative at Workwarp, you will work in a dynamic and supportive environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of trust, respect, and open communication, and we offer a range of benefits and opportunities for growth and development.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience, and we will be in touch to discuss your application further.
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with Workwarp!
Apply Now