Immediate Hiring: Customer Solutions Advisor, Amazon Key for
We're building our team and are looking for a creative Customer Solutions Advisor, Amazon Key! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate. Â Â Â 1+ years prior Customer Service Experience
 Prior exposure and confidence in working with upper level management on a regular basis
 Must demonstrate excellent voice quality and inflection as well as present a professional, courteous, and patient demeanor...
 Ability to foster positive relationships with team members, managers, and internal departments
 Unconventional problem-solving skills, Âthinking outside of the boxÂ
 Proficiency with learning new technology and system applications
 Able to have open availability to work any day or time
 Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision
Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day.
Key job responsibilities
We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Key for Business Customer Solutions Advisor (CSA) team coordinates with different support channels to provide superior experience to both internal and external customers. As a CSA, you are not a traditional Âadvisor. Instead, you are a brand ambassador conducting impartial assessments to verify information provided through customerÂs calls and emails. You are responsible for coordinating and managing schedules to ensure efficient and timely operations. To be considered, you must be highly organized, with a strong attention to detail & ability to work cross functionally. You must have the ability to make every customer feel like a welcomed part of Key for Business.
A day in the life
 Conduct Third Party verification via incoming calls and email communication
 Understand and implement new information and procedures efficiently and professionally
 Deliver a consistent level of quality on all calls, encompassing the Âwhite glove experienceÂ
 Basic understanding of all Ring products
 Utilize multiple systems to access customer information, research issues, and educate customers
 Collaborate with the trending teams to drive continuous process improvement
 Utilize all available resources to solve internal challenges while ensuring first call resolution
 Develop and implement scalable solutions to support Key for Business mission
 Assist with other pods when needed
 Other duties and responsibilities as assigned
About the team
Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.
 BachelorÂs degree or equivalent professional experience
 1-2 years of customer support, data analytics or similar experience
 Basic knowledge of Microsoft Excel, Sales Force & Smart Sheets
 Able to identify scope and priority of issues and tasks
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the CompanyÂs reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
 Prior exposure and confidence in working with upper level management on a regular basis
 Must demonstrate excellent voice quality and inflection as well as present a professional, courteous, and patient demeanor...
 Ability to foster positive relationships with team members, managers, and internal departments
 Unconventional problem-solving skills, Âthinking outside of the boxÂ
 Proficiency with learning new technology and system applications
 Able to have open availability to work any day or time
 Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision
Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day.
Key job responsibilities
We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Key for Business Customer Solutions Advisor (CSA) team coordinates with different support channels to provide superior experience to both internal and external customers. As a CSA, you are not a traditional Âadvisor. Instead, you are a brand ambassador conducting impartial assessments to verify information provided through customerÂs calls and emails. You are responsible for coordinating and managing schedules to ensure efficient and timely operations. To be considered, you must be highly organized, with a strong attention to detail & ability to work cross functionally. You must have the ability to make every customer feel like a welcomed part of Key for Business.
A day in the life
 Conduct Third Party verification via incoming calls and email communication
 Understand and implement new information and procedures efficiently and professionally
 Deliver a consistent level of quality on all calls, encompassing the Âwhite glove experienceÂ
 Basic understanding of all Ring products
 Utilize multiple systems to access customer information, research issues, and educate customers
 Collaborate with the trending teams to drive continuous process improvement
 Utilize all available resources to solve internal challenges while ensuring first call resolution
 Develop and implement scalable solutions to support Key for Business mission
 Assist with other pods when needed
 Other duties and responsibilities as assigned
About the team
Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.
 BachelorÂs degree or equivalent professional experience
 1-2 years of customer support, data analytics or similar experience
 Basic knowledge of Microsoft Excel, Sales Force & Smart Sheets
 Able to identify scope and priority of issues and tasks
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the CompanyÂs reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now