Hybrid Medical Financial Counselor
Our Financial Counselor is responsible for ensuring correct processing of all patient accounts and coordinating all facets for patient accounts, credits and collection of Accounts Receivable. This role ensures duties are completed accurately and timely while acting as a team player for optimum office flow and excellent patient account care. The Financial Counselor may be responsible for verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. The Financial Counselor works in a collaborative relationship with the financial team as well as with other departments and employees. Hours: Monday - Friday, 8:00am - 4:30pm Key Responsibilities: • Provide financial counseling to prospective and current patients, focusing on retention and problem-solving. • Build and maintain ongoing relationships to support patients through the financial aspects of treatment. • Serve as a liaison between patients, internal departments, and insurance carriers to resolve account inquiries. • Communicate fees and financial plan options in person or over the phone; establish and document payment plans. • Collect fees at treatment start, send payment reminders, and manage insurance authorizations and benefit verifications. • Assist with insurance forms, address unpaid balances, and verify account accuracy, including refunds. • Guide patients through financial aid applications and ensure accurate documentation and follow-up. • Process payments and refunds in compliance with departmental procedures. Required Skills & Knowledge: • Strong understanding of insurance billing, third-party payer procedures, and regulations. • Proficient in Microsoft Office and Electronic Medical Records (EMR) systems. • Excellent interpersonal and communication skills; ability to build effective working relationships. EDUCATION AND/OR EXPERIENCE: • High School diploma or equivalent is required; Associate's or Bachelor’s degree preferred • Minimum of 2 years of experience offering financial counseling in a health care related field required. Why You'll Love Working Here – Our Amazing Benefits: Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. Low-cost employee only healthcare coverage option is also available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable! Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs. Apply tot his job