Hybrid Loss Mitigation Specialist

Carrington Holding Company, LLC is seeking a Loss Mitigation Specialist to join their amazing team with a hybrid work schedule. The role involves educating borrowers on loss mitigation alternatives to help retain home ownership and avoid foreclosure, while ensuring compliance with company policies and regulations.ResponsibilitiesHandle inbound calls routed through IVR as well as internal transfers to determine borrowers’ intent to retain property, discuss foreclosure alternatives, provide eligibility criteria/informationMake outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documentsCommunicate approval or denial of a loss mitigation workout option, and handle general questions regarding account informationReviews borrowers’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardshipIn a denial case engage borrowers’ interest and participation in a loss mitigation liquidation option and route borrower to the loss mitigation liquidation teamProvide information to borrowers’ relating to Title issues that may be impeding finalization of a modificationMaintain consistent attendance to ensure fulfillment of essential duties and responsibilitiesCommunicate the options available to the borrower for resolving the delinquency or imminent default, the actions the borrower must take to be considered for those options, the timing requirements for completion of actions by the borrower and the servicer, and the status of the servicer’s evaluation of the borrower for those optionsNotify the Intake team when it appears that an error may have occurred in Intake regarding missing or unacceptable documentsBeing knowledgeable about the borrower’s situation and current status in the entire delinquency or imminent default resolution process, including any Loss Mitigation or non-foreclosure liquidation optionsAssist borrowers who request to escalate a complaint or dispute a reason for non-approval, in contacting the servicer’s staff handling Escalated Cases and, upon request, must provide contact information for MHA HelpPerform other duties as assignedSkillsOne (1) or more years' experience in collections, loss mitigation or call center within a mortgage servicing environment requiredFull State NMLS licensing required within 6 months of entering this jobKnowledge of Microsoft Suite at an intermediate level requiredKnowledge of mortgage industry terminologyBilingual English/SpanishBenefitsComprehensive healthcare plans for you and your family.Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.Customized training programs to help you advance your career.Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.Educational Reimbursement.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.Company OverviewCarrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.



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