HVAC/R Service Coordinator

DVL Group, Inc. is a nationally certified Great Place To Work Company since 2018, specializing in HVAC services. The HVAC Service Coordinator is responsible for coordinating service dispatch, managing service calls, and ensuring effective communication within the Thermal Services Department.ResponsibilitiesWork with other dispatchers to answer daily HVAC (aka Thermal) service calls, repairs, and requests that come into the PA Service DepartmentProcess service tickets through the Company business solution (Acumatica / Service Trade) including parts orders, customer follow-ups and sales follow-upsSend prestart-up checklists and service authorizations as needed to schedule work for techniciansCreate preventive maintenance (PM) tickets once the contract is entered into Acumatica/ Service TradeUpdate each contract list with updated detailsConfirmation of thermal service calls with customers for proper dispatchingVerify customer account details to dispatch service including billing termsThoroughly understand thermal billing process and assist Billing Coordinators when neededReview project budgets for proper service coordinationFollow up on open thermal customer service matters such as service reports and emergency service requestsProvide dispatch back-up when necessary for the other offices when neededSkillsHigh School DiplomaOne year of recent and relevant dispatching experienceRecent and relevant service customer experienceExcellent phone etiquette experienceExperience working in a fast-paced and demanding environmentExperience working under pressure, with multiple deadlines and within an ever-changing high paced team environmentAttention to detail and strong organizational skillsGood time management skillsProficient with Microsoft Office Suite – Excel, Word, Outlook and past CRM exposureBachelor's degreeHVAC/Mechanical dispatching experienceBenefitsFully Company paid Employee Stock Ownership Retirement Plan (ESOP)401(k) Retirement Program and Company MatchMedical & Prescription DrugDentalVoluntary Vision15 Paid Time Off days, Volunteer Paid Time Off plus 10 Holidays per calendar yearFREE Short & Long-Term DisabilityFREE Basic Life/AD&DVoluntary Supplemental Life insuranceFlexible Spending Accounts (Health Care and Dependent Care)Employee Assistance ProgramHealth AdvocateTuition ReimbursementCompany OverviewDVL is a 140+ person employee owned company headquartered in the Philadelphia metro area with a national platform backed by their people, solutions, and service. It was founded in 1985, and is headquartered in Bristol, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://www.dvlnet.com.



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