HVAC Service Dispatcher
About the position
Responsibilities
• Receive and respond to all client inquiries and complaints.
• Reports any and all out-of-line conditions affecting customer satisfaction.
• Receives incoming requests for services and assigns for completion on a priority basis.
• Dispatch and manage the workload of assigned field technicians.
• Order material for jobs.
• Complete weekly time reports; verify assigned technician hours and expenses.
• Daily follow up on after hours calls.
• Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible.
• Manage monthly maintenance workload to ensure completion, provide updates as needed.
• Schedule all client site visits for non-service calls and maintenance visits.
• Manage approved repair work to ensure optimum client needs and maximize profitability.
• Invoice completed calls & jobs.
• Provide complete status reporting weekly for open calls.
• Answer open call report and close in timely fashion.
• Keep open work notes updated as needed and dispatch board up to date.
• Cover additional technicians in the event someone is absent.
Requirements
• Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 5 years of office experience.
• Proven written and verbal skills necessary to complete assigned tasks.
• Considerable tact and human relations skills in interacting with all levels of management and staff.
Nice-to-haves
• Good verbal and written communication skills.
• Planning, organizing and time management.
• Prioritizing, flexibility, adaptability.
• Problem assessment and problem solving.
• Information gathering and information monitoring.
• Demonstrated accuracy and attention to detail.
• Customer service orientation teamwork.
• Must have solid decision-making skills within the scope of the position.
• Must have the ability to meet deadlines.
• Must have proven customer service skills.
• Above average proficiency in MS Office, Word, Outlook, Excel and PowerPoint.
Benefits
• Full time position, non exempt
• Overtime is paid
• Work in the office, work at home only when weather/illness dictates
• Paid bi-weekly/overtime paid as needed
• 1 to 3 weeks of vacation per year as tenure increases
• Additional PTO - 4 hours each month after 90 days' employment
• ½ Health insurance paid (employee or family)
• Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company
• 401K after 1 year with matching up to 4% of salary
• 401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan
• 8 paid holidays per year
Apply Now
Apply Now
Responsibilities
• Receive and respond to all client inquiries and complaints.
• Reports any and all out-of-line conditions affecting customer satisfaction.
• Receives incoming requests for services and assigns for completion on a priority basis.
• Dispatch and manage the workload of assigned field technicians.
• Order material for jobs.
• Complete weekly time reports; verify assigned technician hours and expenses.
• Daily follow up on after hours calls.
• Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible.
• Manage monthly maintenance workload to ensure completion, provide updates as needed.
• Schedule all client site visits for non-service calls and maintenance visits.
• Manage approved repair work to ensure optimum client needs and maximize profitability.
• Invoice completed calls & jobs.
• Provide complete status reporting weekly for open calls.
• Answer open call report and close in timely fashion.
• Keep open work notes updated as needed and dispatch board up to date.
• Cover additional technicians in the event someone is absent.
Requirements
• Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 5 years of office experience.
• Proven written and verbal skills necessary to complete assigned tasks.
• Considerable tact and human relations skills in interacting with all levels of management and staff.
Nice-to-haves
• Good verbal and written communication skills.
• Planning, organizing and time management.
• Prioritizing, flexibility, adaptability.
• Problem assessment and problem solving.
• Information gathering and information monitoring.
• Demonstrated accuracy and attention to detail.
• Customer service orientation teamwork.
• Must have solid decision-making skills within the scope of the position.
• Must have the ability to meet deadlines.
• Must have proven customer service skills.
• Above average proficiency in MS Office, Word, Outlook, Excel and PowerPoint.
Benefits
• Full time position, non exempt
• Overtime is paid
• Work in the office, work at home only when weather/illness dictates
• Paid bi-weekly/overtime paid as needed
• 1 to 3 weeks of vacation per year as tenure increases
• Additional PTO - 4 hours each month after 90 days' employment
• ½ Health insurance paid (employee or family)
• Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company
• 401K after 1 year with matching up to 4% of salary
• 401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan
• 8 paid holidays per year
Apply Now
Apply Now