HR Operations Assistant Analyst (Employee Relations).
About the position The HR Ops Coordinator will be a part of the PBNA HR Operations Employee Relations Center of Excellence. The role will be responsible for supporting PBNA E2E Speak Up Investigations, Employee Investigations, and/or Appeals Investigations. The role will evolve over time to support HR Operational Transactional work as part of PBNA's Employee Relations needs. The ideal candidate can learn new processes quickly, think strategically, have superior verbal and written communication skills, have an investigative/curious mind, and maintain high levels of confidentiality and customer service. Responsibilities • Organize and disseminate cases in an efficient and timely manner. • Interact with employees (both frontline and leaders) via phone, e-mail, and Teams in response to employee relations matters, conduct interviews, speak to witnesses, review evidence and analyze action items related to potential policy violations while making recommendations to remedy any such violations. • Gather, summarize, and report on Speak Up related cases both verbally and through formal written communications. • Follow documented protocols and processes to deliver world class customer service and first call resolution. • Ability to perform on-call duties for weekends/evenings as needed. • Ability to understand and follow information security protocols and handle sensitive data. • Able to multi-task and consistently works against the right priorities. • Ensuring a high level of customer service and operational excellence so that transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements. • Acting as an escalation point of contact for employees and managers for all administrative queries and provision of administration support. • Maintaining HR Systems to ensure 100% data integrity and confidentiality of all employee records. • Strong proficiency in data entry and Microsoft Office (Outlook, Excel, Teams, etc.). • Ability to construct an objective narrative through an investigation to appropriately move investigations along with input from key stakeholders. • Ability to communicate effectively and professionally with all levels of the organization. • Work under hard deadlines to deliver excellence to function and business. • Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision. • Ad hoc duties as assigned. Requirements • Bachelor's Degree required. • Master's preferred. • Minimum 2-3 years of work experience in Human Resources, Employee Relations, or Investigations. • Experience in a union environment. • Previous exposure to employee relations matters including investigations, discipline, and taking statements/transcribing information. • Experience in practicing HR in a manufacturing, distribution, or sales environment. • Experience or comfort with technology, systems, and data analytics. • Experience pivoting with multiple competing demands. • Excellent written and verbal skills. • Critical thinking skills. Benefits • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. • Comprehensive benefits package including Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. Apply tot his job