HR Operations Advisor
Job Description:
• Serve as a subject matter expert (SME) for Tier 1 HR Service Center processes, policies, and tools.
• Provide real-time guidance and escalated support to Tier 1 advisors to ensure accurate and complete resolution of employee inquiries.
• Support intake resolution for general HR inquiries, employee data changes, workforce compliance, payroll/timekeeping, and leave-related questions.
• Step in to directly handle case work and system transactions for escalation or high profile situations.
• Act as process owner for Tier 1 intake workflows, ensuring standard work, consistency, and adherence to SLAs.
• Develop, maintain, and validate employee-facing knowledge articles and local work instructions (LWIs) to ensure clarity and accuracy.
• Identify trends, gaps, and root causes in Tier 1 case handling and recommend process improvements or automation opportunities.
• Partner with Global Process Owners (GPOs) to support enhancements to HR service delivery and technology solutions.
• Support onboarding and training of new Tier 1 advisors, ensuring readiness across tools, processes, and customer service expectations.
• Provide ongoing coaching, feedback, and knowledge reinforcement to Tier 1 teammates and Tier 1 Supervisors.
• Promote a strong customer service culture grounded in empathy, professionalism, and accuracy.
• Represent the HR Service Center Tier 1 function in cross-functional projects, initiatives, and enterprise HR programs.
Requirements:
• Bachelor’s degree in a related field or equivalent work experience, preferred
• 3+ years of experience in HR Operations, HR Service Center, or a related HR function, preferred
• Strong working knowledge of HR processes, employee data management, and customer service protocols, preferred
• Experience with HR systems and case management tools (e.g., Workday, ServiceNow), required
• Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment, preferred
• Critical attention to detail with a strong commitment to data accuracy and integrity, preferred
• Proven collaboration, communication, and influencing skills across diverse stakeholder groups, preferred
• Uncompromising commitment to employee experience and customer satisfaction, preferred.
Benefits:
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
Apply Now
Apply Now
• Serve as a subject matter expert (SME) for Tier 1 HR Service Center processes, policies, and tools.
• Provide real-time guidance and escalated support to Tier 1 advisors to ensure accurate and complete resolution of employee inquiries.
• Support intake resolution for general HR inquiries, employee data changes, workforce compliance, payroll/timekeeping, and leave-related questions.
• Step in to directly handle case work and system transactions for escalation or high profile situations.
• Act as process owner for Tier 1 intake workflows, ensuring standard work, consistency, and adherence to SLAs.
• Develop, maintain, and validate employee-facing knowledge articles and local work instructions (LWIs) to ensure clarity and accuracy.
• Identify trends, gaps, and root causes in Tier 1 case handling and recommend process improvements or automation opportunities.
• Partner with Global Process Owners (GPOs) to support enhancements to HR service delivery and technology solutions.
• Support onboarding and training of new Tier 1 advisors, ensuring readiness across tools, processes, and customer service expectations.
• Provide ongoing coaching, feedback, and knowledge reinforcement to Tier 1 teammates and Tier 1 Supervisors.
• Promote a strong customer service culture grounded in empathy, professionalism, and accuracy.
• Represent the HR Service Center Tier 1 function in cross-functional projects, initiatives, and enterprise HR programs.
Requirements:
• Bachelor’s degree in a related field or equivalent work experience, preferred
• 3+ years of experience in HR Operations, HR Service Center, or a related HR function, preferred
• Strong working knowledge of HR processes, employee data management, and customer service protocols, preferred
• Experience with HR systems and case management tools (e.g., Workday, ServiceNow), required
• Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment, preferred
• Critical attention to detail with a strong commitment to data accuracy and integrity, preferred
• Proven collaboration, communication, and influencing skills across diverse stakeholder groups, preferred
• Uncompromising commitment to employee experience and customer satisfaction, preferred.
Benefits:
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
Apply Now
Apply Now