HR Employee Support Generalist

Moog Inc. is a performance culture that empowers people to achieve great things. They are seeking an HR Employee Support Generalist to serve as the first point of contact for HR inquiries, ensuring timely and accurate responses while delivering exceptional service to employees and managers.ResponsibilitiesManage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, Walk-in) on time with a high degree of accuracy and commitment to delivering “WOW” serviceWork with established policies, procedures, and performance criteria for delivering Employee Support servicesDemonstrate the ability to analyze calls and know when to escalate issuesEach team member will have a specific area of primary responsibility for tactical support, i.e., payroll, learning and development, compensation, etc., but will be expected to have knowledge across all disciplines of HRComplete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HRProvide support for HRMS processes and updates across the USContinuously identify opportunities and make recommendations to improve the cost, quality, and timeliness of the service deliveryUse Case Management System and Knowledgebase to effectively respond to employee issuesSkillsTypically, a bachelor's degree in human resources, business, or a related fieldAt least one year in customer service, HR support, or a call center environmentProficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectivelyStrong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering 'WOW' experiencesAbility to manage confidential information with discretion and professionalism while demonstrating empathy and problem-solving skillsComfortable working in a fast-paced environment, managing multiple inquiries efficiently, and knowing when to escalate issuesWillingness to support work hours ending at 7 PM ET on a rotating scheduleMust live local to the Buffalo, NY area to work onsiteFamiliarity with HR systems (such as Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirableBenefitsGreat compensation packageAnnual profit sharingMatching 401kAbility to participate in Employee Stock Purchase PlanFlexible Spending and Health Savings AccountsFlexible paid time offHolidays and parental leave programComprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coveragesTuition AssistanceMentorship and coaching opportunitiesLeadership development and other personal growth programsEmployee Resource GroupsCultural events, and celebrationsCompany OverviewWe work on some of the world’s most exciting technical projects, creating products that challenge the limits of what’s possible, from cutting-edge medical technology to space vehicles. It was founded in 1951, and is headquartered in East Aurora, New York, USA, with a workforce of 10001+ employees. Its website is http://www.moog.com.



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