HR Call Center Representative
Job Responsibilities:
The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed...
? Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
? Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
? Accurately document customer issues, research steps, and actions taken in the case management system.
? Perform back-office transaction processing (non-phone work) in support of HR functions.
? Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
? Strong attention to details - driven to prevent errors and solving problems.
? Able to grasp complex information quickly and probe effectively where additional information is required.
? Demonstrate excellence in organizational and time management skills.
? Ability to interact with a variety of customers, partners, vendors, management and employees.
? Ability to work in a contact center environment with minimal supervision while using multiple system applications.
Basic Qualifications:
? High school diploma or equivalent required and 4 years of related education/experience.
? Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
? Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
? Ability to maintain confidentiality of information.
? Confident phone presence and exceptional customer service skills are required.
? Prior experience using a case management system.
? Strong customer service, problem solving and technology skills.
? Proficient in MS Office applications Word, Excel, PowerPoint, Teams.
? Working knowledge of Workday or other HRIS system.
? Effective listening and reading comprehension skills.
Preferred Qualifications:
? Knowledge of or experience with Service Now and Workday tools.
? Knowledge of Human Resources and/or Shared Services practices.
? General knowledge of Payroll and Timekeeping.
? General knowledge of Travel Services and Travel concepts.
Job Types: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
? 401(k)
? 401(k) matching
? Health insurance
? Dental insurance
? Paid time off
Schedule:
? 8 hour shift
? Monday to Friday
Education:
? High school or equivalent (Required)
Experience:
? Human resources: 2 years (Required)
? Workday: 2 years (Required)
? Payroll: 2 years (Required)
? Travel planning: 2 years (Required)
? Call center: 2 years (Required)
Work Location: Remote
Apply Now
The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed...
? Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
? Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
? Accurately document customer issues, research steps, and actions taken in the case management system.
? Perform back-office transaction processing (non-phone work) in support of HR functions.
? Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
? Strong attention to details - driven to prevent errors and solving problems.
? Able to grasp complex information quickly and probe effectively where additional information is required.
? Demonstrate excellence in organizational and time management skills.
? Ability to interact with a variety of customers, partners, vendors, management and employees.
? Ability to work in a contact center environment with minimal supervision while using multiple system applications.
Basic Qualifications:
? High school diploma or equivalent required and 4 years of related education/experience.
? Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
? Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
? Ability to maintain confidentiality of information.
? Confident phone presence and exceptional customer service skills are required.
? Prior experience using a case management system.
? Strong customer service, problem solving and technology skills.
? Proficient in MS Office applications Word, Excel, PowerPoint, Teams.
? Working knowledge of Workday or other HRIS system.
? Effective listening and reading comprehension skills.
Preferred Qualifications:
? Knowledge of or experience with Service Now and Workday tools.
? Knowledge of Human Resources and/or Shared Services practices.
? General knowledge of Payroll and Timekeeping.
? General knowledge of Travel Services and Travel concepts.
Job Types: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
? 401(k)
? 401(k) matching
? Health insurance
? Dental insurance
? Paid time off
Schedule:
? 8 hour shift
? Monday to Friday
Education:
? High school or equivalent (Required)
Experience:
? Human resources: 2 years (Required)
? Workday: 2 years (Required)
? Payroll: 2 years (Required)
? Travel planning: 2 years (Required)
? Call center: 2 years (Required)
Work Location: Remote
Apply Now