Hotline Clinical Coordinator EMPACT
About the position
Responsibilities
• Assist manager with the administrative and clinical supervision of staff and volunteers.
• Evaluate staff and volunteer performance.
• Make recommendations of personnel actions to the manager.
• Provide direct client services as assigned by the manager.
• Direct the day-to-day operations of the program and be responsible for the scheduling of meetings.
• Provide for quality assurance of the program's service delivery.
• Direct the overall productivity of the program and monitor individual staff and intern's performance to meet productivity standards.
• Recommend to the Manager changes that would improve service delivery.
• Develop, implement, and maintain at least one clearly defined program area.
• Assure regular supervision and review of staff performance.
• Comply with and assure compliance by staff with the agency's standard of care for service delivery.
• Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management.
• Ensure quality service delivery including clinical care and all associated documentation.
• Maintain all client records in accordance with agency policies and procedures.
• Actively participate in ad hoc committees and work groups as assigned by the Manager or Director of Programs.
• Provide instruction and training for interns and staff.
• Adhere to the agency's policies and procedures and assure that staff is in compliance.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care.
• Provide and deliver at least 40 hours of work per week.
• Attend meetings and training outside of regularly scheduled work hours.
• Work beyond scheduled work hours to complete required paperwork or crisis stabilization tasks.
Requirements
• Master's Degree in Psychology, Counseling, Social Work, or a directly related field.
• Crisis, call center and chat & text experience preferred.
• Experience in the mental/behavioral health field preferred.
• Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment.
• A fingerprint clearance card is required or eligibility to obtain one.
Nice-to-haves
• Excellent oral and written communication skills.
• Proficient in the use of technology including chat & text functions.
• Strong customer service skills.
• Strong problem-solving and analytical skills.
• Ability to document detailed information.
• Ability to multi-task.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain a professional demeanor while working remotely and positive working relationships with internal and external team members, stakeholders, and community and business partners.
Benefits
• Generous PTO (15 days the first year)
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance and much more!
Apply Now
Apply Now
Responsibilities
• Assist manager with the administrative and clinical supervision of staff and volunteers.
• Evaluate staff and volunteer performance.
• Make recommendations of personnel actions to the manager.
• Provide direct client services as assigned by the manager.
• Direct the day-to-day operations of the program and be responsible for the scheduling of meetings.
• Provide for quality assurance of the program's service delivery.
• Direct the overall productivity of the program and monitor individual staff and intern's performance to meet productivity standards.
• Recommend to the Manager changes that would improve service delivery.
• Develop, implement, and maintain at least one clearly defined program area.
• Assure regular supervision and review of staff performance.
• Comply with and assure compliance by staff with the agency's standard of care for service delivery.
• Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management.
• Ensure quality service delivery including clinical care and all associated documentation.
• Maintain all client records in accordance with agency policies and procedures.
• Actively participate in ad hoc committees and work groups as assigned by the Manager or Director of Programs.
• Provide instruction and training for interns and staff.
• Adhere to the agency's policies and procedures and assure that staff is in compliance.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care.
• Provide and deliver at least 40 hours of work per week.
• Attend meetings and training outside of regularly scheduled work hours.
• Work beyond scheduled work hours to complete required paperwork or crisis stabilization tasks.
Requirements
• Master's Degree in Psychology, Counseling, Social Work, or a directly related field.
• Crisis, call center and chat & text experience preferred.
• Experience in the mental/behavioral health field preferred.
• Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment.
• A fingerprint clearance card is required or eligibility to obtain one.
Nice-to-haves
• Excellent oral and written communication skills.
• Proficient in the use of technology including chat & text functions.
• Strong customer service skills.
• Strong problem-solving and analytical skills.
• Ability to document detailed information.
• Ability to multi-task.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain a professional demeanor while working remotely and positive working relationships with internal and external team members, stakeholders, and community and business partners.
Benefits
• Generous PTO (15 days the first year)
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance and much more!
Apply Now
Apply Now