Homesite Bilingual Customer Service Representative (Remote)
About the position
In this experienced level role, you will serve as the first contact for Homesite-CONNECT customers, including advisors, clients, and relationship partners, addressing service issues, requests, procedures, and account information. The position emphasizes exceptional customer service, conflict resolution, and a results-driven approach, all while maintaining a growth mindset. This role is primarily home-based, with occasional travel to office locations for team meetings and events.
Responsibilities
Act as the first contact for Homesite-CONNECT customers for service issues and requests.
,
Communicate directly with customers to research questions and resolve issues over the phone.
,
Open issue resolution cases and resolve higher-level problems as needed.
,
Gather and enter relevant information to ensure prompt resolution of customer inquiries.
,
Educate clients and advisors on newly enacted services and procedures to facilitate efficient self-service.
,
Troubleshoot simple usability issues raised by customers and refer complex issues to appropriate service partners.
Requirements
Demonstrated experience providing customer-focused solutions or support.
,
Strong written and spoken communication skills in English and Spanish.
,
Ability to manage multiple priorities in a fast-paced environment.
,
Experience troubleshooting and resolving issues.
Nice-to-haves
Experience in a home-based work environment.
,
Familiarity with insurance policies and procedures.
Benefits
Comprehensive medical, dental, and vision benefits.
,
401(k) contribution and pension plan.
,
Annual incentive program.
,
9 paid holidays and 23 days of paid time off annually.
,
Student loan repayment program.
,
Paid family leave.
Apply Now
In this experienced level role, you will serve as the first contact for Homesite-CONNECT customers, including advisors, clients, and relationship partners, addressing service issues, requests, procedures, and account information. The position emphasizes exceptional customer service, conflict resolution, and a results-driven approach, all while maintaining a growth mindset. This role is primarily home-based, with occasional travel to office locations for team meetings and events.
Responsibilities
Act as the first contact for Homesite-CONNECT customers for service issues and requests.
,
Communicate directly with customers to research questions and resolve issues over the phone.
,
Open issue resolution cases and resolve higher-level problems as needed.
,
Gather and enter relevant information to ensure prompt resolution of customer inquiries.
,
Educate clients and advisors on newly enacted services and procedures to facilitate efficient self-service.
,
Troubleshoot simple usability issues raised by customers and refer complex issues to appropriate service partners.
Requirements
Demonstrated experience providing customer-focused solutions or support.
,
Strong written and spoken communication skills in English and Spanish.
,
Ability to manage multiple priorities in a fast-paced environment.
,
Experience troubleshooting and resolving issues.
Nice-to-haves
Experience in a home-based work environment.
,
Familiarity with insurance policies and procedures.
Benefits
Comprehensive medical, dental, and vision benefits.
,
401(k) contribution and pension plan.
,
Annual incentive program.
,
9 paid holidays and 23 days of paid time off annually.
,
Student loan repayment program.
,
Paid family leave.
Apply Now