Home Care Scheduler (US only)
Job responsibilities:
? Coordinates placement of services between clients and caregivers.
? Schedules caregiver staff for hours of service on new clients and open hours/shifts on existing cases, providing consistency in caregiver scheduling and ensuring clients are matched to appropriate caregivers.
? Maintains computer schedules and ensures timely data entry for schedules and client information.
? Maintains and documents communication with clients, caregivers, and agency operators.
? Tracks and records all instances of assignment refusals, call-offs, late
arrivals, early departures, etc.
? Verifies billed services against requested services.
? Helps maintain client files.
? Maintains client confidentiality and privacy with dignity and respect.
? Participates in client case conferences and orientation.
? Communicates with the agency operator weekly regarding scheduling, availability, attendance, and assignment.
? Answers the telephone and appropriately responds to calls from current and prospective clients and employees
? Manages telephone calls in a supportive, reassuring manner for clients and their families, caregivers, and others.
? Performs other duties as assigned.
Qualifications:
? Home care scheduling experience or background is a plus
? Must be tech-savvy
? Positive and professional demeanor
? Excellent phone etiquette
? Ability to multitask and meet deadlines
? Attention to detail, ability to prioritize and work well under pressure
? Must have excellent Wi-Fi, a smartphone, and desktop or laptop
? Must be responsible and able to collaborate virtually with a team
Apply Now
? Coordinates placement of services between clients and caregivers.
? Schedules caregiver staff for hours of service on new clients and open hours/shifts on existing cases, providing consistency in caregiver scheduling and ensuring clients are matched to appropriate caregivers.
? Maintains computer schedules and ensures timely data entry for schedules and client information.
? Maintains and documents communication with clients, caregivers, and agency operators.
? Tracks and records all instances of assignment refusals, call-offs, late
arrivals, early departures, etc.
? Verifies billed services against requested services.
? Helps maintain client files.
? Maintains client confidentiality and privacy with dignity and respect.
? Participates in client case conferences and orientation.
? Communicates with the agency operator weekly regarding scheduling, availability, attendance, and assignment.
? Answers the telephone and appropriately responds to calls from current and prospective clients and employees
? Manages telephone calls in a supportive, reassuring manner for clients and their families, caregivers, and others.
? Performs other duties as assigned.
Qualifications:
? Home care scheduling experience or background is a plus
? Must be tech-savvy
? Positive and professional demeanor
? Excellent phone etiquette
? Ability to multitask and meet deadlines
? Attention to detail, ability to prioritize and work well under pressure
? Must have excellent Wi-Fi, a smartphone, and desktop or laptop
? Must be responsible and able to collaborate virtually with a team
Apply Now