Home Based DCX Customer Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Number of Openings: 1The DCX Customer Support Specialist will work as a full-time employee for DCX based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by the company. The DCX Customer Support Specialist plays a vital role in supporting the 425+ Customers of DCX. Our customers expect White Glove Service and commitment to DCX SLAs for customer support. The primary responsibility of the Customer Support Specialist is the resolution of customer issues and problem-solving through a ticket management system. The Customer Support Specialist is a central speaker between many departments at DCX and will be a key player in solving issues and providing solutions to DCX customers. Ideal Candidates Will BeAre extremely detail oriented;Have exceptional email management skillsets;Is a polished professional in demeanor and communication;Are very comfortable adapting to a variety of tasks;Is a very strong multitasker and is highly organized;Is very comfortable working in a deadline-centric environment;Has a proven history of successful administrative experience;Has a desire to learn new skills and grow with a thriving business; andConsider themselves tech-savvy Roles and Responsibilities Daily Customer Support ManagementAnswering customer questions as they come through email, phone, or chat.Adhering to SLAs for Customer Support Customer Support Ticket ManagementDelegation and resolution for the [email protected] email.Critical thinking skills for issue resolutionNatural Inclination for Problem SolvingCreating documentation to help customers resolve their issueProvide accurate, valid, and complete information by using the right methods/tools Management of the [email protected] email inboxResponding to emails and requests in a manner of prioritization and in accordance with SLAsDeveloping Well Documented Knowledgebase and assisting in updating the PlaybookTracking Customer Service Metrics & AnalyticsManagement of large quantities of incoming emailsWeekly KPI Dashboard Updates for L10 MeetingsPrograms That Will Be Used Must have professional proficiency with the Microsoft Suite: Outlook, PowerPoint, ExcelAsana Various messaging and web-based platforms Additional RequirementsCRM Software experience is a plus. HubSpot Experience is a plus. Microsoft Suite Experience, including Excel, is a plus. 2+ years of experience in customer support or client communicationMust be a team player Friendly and Values Driven Critical Thinking Skills Strong Oral and Written Communication Role Details Work Shift: 8:00 AM - 5:00 PM (CST)Workdays: Monday through Friday Salary: PHP 25,000.00 - 35,000.00About DCX DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply! To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more. We look forward to receiving your application and getting to know you better!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Originally posted on Himalayas

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