Home-Based Collections Specialist
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Role Description
The DCX Client Services - Home-Based Collections Specialist will work as a full-time employee for a growing business based in the United States. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position.
Serve as the primary point of contact (via email) for invoice follow-ups with clients
Pull reporting from our ERP system (Aturian)
Upload reports into internal and client-facing portals
Distribute reports via email to various internal teams
Manage the invoice mailbox to ensure timely responses and organization
Utilize basic Excel skills for report handling and updates
Use Outlook/365 for email communications and calendar/task management
Collaborate with internal teams and maintain positive relationships with clients
Qualifications
Excellent communication skills with a problem-solving attitude
Ability to actively listen and respond in a positive, empathetic manner
Excellent interpersonal skills
Excellent ability to organize and coordinate tasks
Proactive attitude with a passion for customer satisfaction
Requirements
Strong written communication skills
Experience with Outlook/Office 365 preferred
Basic knowledge of Excel (e.g., filters, basic formulas, formatting)
Strong critical thinking skills – ability to see the big picture and not just execute tasks
Relationship-oriented – enjoys building rapport and working as part of a team
Positive attitude and fun personality
Benefits
Work-from-home opportunities
Travel allowances
Meals
Generous salaries
Empathetic management
Growth-oriented training
Apply Now
Role Description
The DCX Client Services - Home-Based Collections Specialist will work as a full-time employee for a growing business based in the United States. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position.
Serve as the primary point of contact (via email) for invoice follow-ups with clients
Pull reporting from our ERP system (Aturian)
Upload reports into internal and client-facing portals
Distribute reports via email to various internal teams
Manage the invoice mailbox to ensure timely responses and organization
Utilize basic Excel skills for report handling and updates
Use Outlook/365 for email communications and calendar/task management
Collaborate with internal teams and maintain positive relationships with clients
Qualifications
Excellent communication skills with a problem-solving attitude
Ability to actively listen and respond in a positive, empathetic manner
Excellent interpersonal skills
Excellent ability to organize and coordinate tasks
Proactive attitude with a passion for customer satisfaction
Requirements
Strong written communication skills
Experience with Outlook/Office 365 preferred
Basic knowledge of Excel (e.g., filters, basic formulas, formatting)
Strong critical thinking skills – ability to see the big picture and not just execute tasks
Relationship-oriented – enjoys building rapport and working as part of a team
Positive attitude and fun personality
Benefits
Work-from-home opportunities
Travel allowances
Meals
Generous salaries
Empathetic management
Growth-oriented training
Apply Now