[Hiring] US Insurance Expert @Jane

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As our US Insurance Expert, you’ll leverage your deep Revenue Cycle experience to educate, support, and elevate how Jane and our customers navigate insurance billing. You’ll be the go-to authority for complex cases, content creation, and internal enablement. • Act as the go-to person for escalations, reviewing complex claim rejections and denials. • Create clear, engaging learning content and guides for both customers and internal teams. • Support the team by resolving complex US insurance billing and rejection issues quickly and empathetically. • Partner with clinics needing additional guidance during onboarding or troubleshooting advanced billing setups. • Review support cases, identify knowledge gaps, and collaborate cross-functionally to improve tools and workflows. • Translate customer billing pain points into insights for Product and support education and enablement. • Provide expert input on complex billing questions and contribute to quality assurance. • Identify opportunities to simplify internal processes and strengthen cross-team alignment. Qualifications • 7+ years of full Revenue Cycle experience as a biller within the United States, ideally with Physical Therapy, Chiropractic, or Acupuncture practices. • Strong understanding of Commercial, BCBS, Medicaid, and Medicare billing requirements. • Proven experience with provider credentialing and enrollment, eligibility checks, and prior authorizations. • Deep expertise in claim submission and follow-up, including managing rejections, denials, disputes, and patient collections. • Familiarity with EDI workflows and clearinghouse processes. • Experience educating or training others in medical billing, coding, or credentialing. • Comfortable acting as the escalation point for internal and customer-facing billing inquiries. • Naturally collaborative, working cross-functionally with various teams. • Continuous learner who stays connected to real-world billing changes and compliance requirements. • A true improver who identifies gaps and builds processes. • Human and helpful communicator who balances technical accuracy with empathy. • Comfortable working in a fast-paced, evolving environment. Requirements • Strong understanding of billing requirements across different states. • Ability to turn complex information into approachable learning. • Experience with Claim.MD is a plus. Benefits • Strong starting annual salary of $72,000 USD. • Eligibility for a salary increase each year on your work anniversary. • Flexible benefits options including health, dental, and vision plans. • 100% employer-paid option for health insurance. • Access to income protection through life insurance and disability coverage. • Choice between an FSA or HSA for medical expenses. • Well-being perks including virtual care and personalized mental health support. Apply tot his job