[Hiring] Temporary Team Lead @TTEC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business. What You’ll Do: • Motivate your team to meet TTEC and client metric performance goals. • Answer associates' questions, guide them to resolve issues, and handle customer escalations. • Report to the Operations Manager and encourage team career mobility. During a Typical Day, You’ll: • Coach associates to achieve company and client goals while addressing employee-related issues. • Manage multiple, complex, ongoing tasks and projects, including monitoring attendance and processing payroll. • Motivate and mentor your team with constant coaching and feedback. • Utilize TTEC and client tools to accomplish required tasks and troubleshoot technology issues. • Impact the financial health of the company by leading with compassion and helping retain employees. Qualifications • Associate degree, technical school, or equivalent work experience. • Utilize time management skills for priority tasks to make informed decisions. • Engage and support your team while focusing on overall team performance. • Demonstrate empathetic leadership while handling conflicts with diverse team members. • Customer-focused mindset to support high standards of accountability. Requirements • Comfortable with computer systems. Benefits • Supportive of your career and professional development. • An inclusive culture and community-minded organization. • A global team of curious lifelong learners guided by company values. • Paid time off (PTO) and wellness and healthcare benefits. • Great compensation package with an anticipated range of $19-$20 hourly. Apply tot his job Apply tot his job