[Hiring] Public Benefits Specialist, Entry @State of Oregon
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves making a positive impact on Oregonians in need of support and resources by becoming a key player in the Oregon Eligibility Partnership and facilitating access to vital services that foster equity and well-being.
• Helping individuals and families seeking services by providing specialized assistance on behalf of program staff.
• Providing a safety net, family stability, and a connection to careers that guide Oregonians out of poverty.
• Assisting with applications for life-changing programs such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
• Serving as the first point of contact for customers entering the physical office or virtually through the online application portal or telephone communication.
• Greet and assist Oregonians through a trauma-informed lens.
• Working within a team that collaboratively rotates tasks to support the business needs of the office.
• Actively seeking to provide culturally appropriate services where individuals are treated respectfully and compassionately.
Qualifications
• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service.
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center.
• An equivalent combination of education, training, and experience relative to the class concept.
Requirements
• Experience providing high-volume customer service with active listening and compassion.
• Experience handling confidential or sensitive situations and information with professionalism.
• Proficient in using computers, Microsoft Office, web browsers, email, and multi-line phones.
• Skilled in using multiple systems simultaneously to research, track case details, and gather information.
• Experience explaining rules or procedures clearly in writing and verbally to diverse audiences.
Benefits
• Amazing benefits package.
• Cost of Living Adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Annual salary increases (until you reach the top of the listed salary range).
• ODHS Employee Resource Group communities that promote shared learning.
Apply Now
Apply Now
Role Description
This role involves making a positive impact on Oregonians in need of support and resources by becoming a key player in the Oregon Eligibility Partnership and facilitating access to vital services that foster equity and well-being.
• Helping individuals and families seeking services by providing specialized assistance on behalf of program staff.
• Providing a safety net, family stability, and a connection to careers that guide Oregonians out of poverty.
• Assisting with applications for life-changing programs such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
• Serving as the first point of contact for customers entering the physical office or virtually through the online application portal or telephone communication.
• Greet and assist Oregonians through a trauma-informed lens.
• Working within a team that collaboratively rotates tasks to support the business needs of the office.
• Actively seeking to provide culturally appropriate services where individuals are treated respectfully and compassionately.
Qualifications
• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service.
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center.
• An equivalent combination of education, training, and experience relative to the class concept.
Requirements
• Experience providing high-volume customer service with active listening and compassion.
• Experience handling confidential or sensitive situations and information with professionalism.
• Proficient in using computers, Microsoft Office, web browsers, email, and multi-line phones.
• Skilled in using multiple systems simultaneously to research, track case details, and gather information.
• Experience explaining rules or procedures clearly in writing and verbally to diverse audiences.
Benefits
• Amazing benefits package.
• Cost of Living Adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Annual salary increases (until you reach the top of the listed salary range).
• ODHS Employee Resource Group communities that promote shared learning.
Apply Now
Apply Now