[Hiring] Patient Scheduler - Express Scripts @Cigna Healthcare
Role Description
In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.
ā¢ Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
ā¢ Complete all nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and proactively monitor all patient appointments to confirm accuracy.
ā¢ Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
ā¢ Communicate with various staff, departments, and prescribers via fax, email, IM, and phone.
ā¢ Monitor both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
ā¢ Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
ā¢ Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
ā¢ Investigate/research issues and provide resolution.
ā¢ Take initiative for problem solving with ability to multitask effectively and use critical thinking.
ā¢ Ensure correct and timely entry of data in appropriate systems.
Qualifications
ā¢ High School education or GED required.
ā¢ 5+ years of relevant Customer Service experience.
ā¢ 3+ years of scheduling experience.
ā¢ High proficiency and regular use of Excel and Outlook required.
ā¢ A pro-active work ethic with ability to be managed/trained virtually.
ā¢ Be detail oriented.
ā¢ Excellent written and oral professional communication skills.
ā¢ Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
ā¢ Candidate must be located within 50 miles of Marlborough, MA or Bloomfield, CT.
ā¢ If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Requirements
ā¢ Hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location.
ā¢ This role is anticipated to be eligible to participate in an annual bonus plan.
Benefits
ā¢ Comprehensive range of benefits focusing on whole health.
ā¢ Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
ā¢ 401(k) plan.
ā¢ Company paid life insurance.
ā¢ Tuition reimbursement.
ā¢ A minimum of 18 days of paid time off per year and paid holidays.
Apply tot his job
Apply To this Job
In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.
ā¢ Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
ā¢ Complete all nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and proactively monitor all patient appointments to confirm accuracy.
ā¢ Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
ā¢ Communicate with various staff, departments, and prescribers via fax, email, IM, and phone.
ā¢ Monitor both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
ā¢ Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
ā¢ Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
ā¢ Investigate/research issues and provide resolution.
ā¢ Take initiative for problem solving with ability to multitask effectively and use critical thinking.
ā¢ Ensure correct and timely entry of data in appropriate systems.
Qualifications
ā¢ High School education or GED required.
ā¢ 5+ years of relevant Customer Service experience.
ā¢ 3+ years of scheduling experience.
ā¢ High proficiency and regular use of Excel and Outlook required.
ā¢ A pro-active work ethic with ability to be managed/trained virtually.
ā¢ Be detail oriented.
ā¢ Excellent written and oral professional communication skills.
ā¢ Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
ā¢ Candidate must be located within 50 miles of Marlborough, MA or Bloomfield, CT.
ā¢ If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Requirements
ā¢ Hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location.
ā¢ This role is anticipated to be eligible to participate in an annual bonus plan.
Benefits
ā¢ Comprehensive range of benefits focusing on whole health.
ā¢ Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
ā¢ 401(k) plan.
ā¢ Company paid life insurance.
ā¢ Tuition reimbursement.
ā¢ A minimum of 18 days of paid time off per year and paid holidays.
Apply tot his job
Apply To this Job