Hiring Now: Support Engineer - Unified Team CLOS focus
This is a fantastic, simple entry-level opportunity for a Support Engineer - Unified Team CLOS Focus! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary. Â Â This a Full Remote job, the offer is available from: United States
This is a 100% remote role that can be located anywhere. We are obliged by the job posting sites to denote a country in order to advertise with them...
Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), the Support Engineer will escalate the ticket to a higher level. This role acts as being the face of the company, representing the Global Services organization.
As a result, a Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong technical skills as well as listening/understanding skills and empathy.
Support Engineers are expected to be well familiar with internal policies and procedures as well as with external and internal technical documentation. Support Engineers are also expected to help manage and contribute to the knowledge base documentation.
More details about the project can be found on our website.
What you will do:
 Give world-class technical support to worldwide customers.
 Use your Linux skills to analyze and solve different technical issues.
 Work closely with developers, troubleshooting, bug-fixing, and issue-tracking.
 Engage directly with customers, make sure theyÂre happy, loving us and our products.
 Involve yourself with product development, using your insight of customerÂs issues and use cases.
 Create Knowledge Base articles based on your findings.
Requirements
You are:
 Located in the EEST time zone. This is a MUST.
 Technical, a passionate problem-solver with a customer-centric mindset.
 Feel at home with Linux, because youÂll be supporting the worldÂs best web hosting Linux-based operating system, and other leading Linux-based products.
 Organized, resourceful, and responsive, because youÂll be working remotely, at home, or wherever suits you best.
 Flexible, willing to work shifts or do whatÂs necessary to help our customers on a 24/7/365 basis.
Benefits
What's in it for you?
 A focus on professional development;
 Training reimbursements
 Mentor programs
 Knowledge-Exchange programs
 Interesting and challenging projects
 Flexible working hours
 Paid one month vacation per year and unlimited sick leave
 Medical insurance reimbursement
 Co-working and gym/sports reimbursement
 The opportunity to receive a reward for the most innovative idea that the company can patent.
By applying for this position, you agree with Cloudlinux Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.
What's in it for you?
 A focus on professional development;
 Interesting and challenging projects
 Medical insurance reimbursement
 Co-working and gym/sports reimbursement
 The opportunity to receive a reward for the most innovative idea that the company can patent
By applying for this position, you agree with Cloudlinux Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.
This offer from \"CloudLinux\" has been enriched by Jobgether.com and got a 79% flex score Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
This is a 100% remote role that can be located anywhere. We are obliged by the job posting sites to denote a country in order to advertise with them...
Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), the Support Engineer will escalate the ticket to a higher level. This role acts as being the face of the company, representing the Global Services organization.
As a result, a Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong technical skills as well as listening/understanding skills and empathy.
Support Engineers are expected to be well familiar with internal policies and procedures as well as with external and internal technical documentation. Support Engineers are also expected to help manage and contribute to the knowledge base documentation.
More details about the project can be found on our website.
What you will do:
 Give world-class technical support to worldwide customers.
 Use your Linux skills to analyze and solve different technical issues.
 Work closely with developers, troubleshooting, bug-fixing, and issue-tracking.
 Engage directly with customers, make sure theyÂre happy, loving us and our products.
 Involve yourself with product development, using your insight of customerÂs issues and use cases.
 Create Knowledge Base articles based on your findings.
Requirements
You are:
 Located in the EEST time zone. This is a MUST.
 Technical, a passionate problem-solver with a customer-centric mindset.
 Feel at home with Linux, because youÂll be supporting the worldÂs best web hosting Linux-based operating system, and other leading Linux-based products.
 Organized, resourceful, and responsive, because youÂll be working remotely, at home, or wherever suits you best.
 Flexible, willing to work shifts or do whatÂs necessary to help our customers on a 24/7/365 basis.
Benefits
What's in it for you?
 A focus on professional development;
 Training reimbursements
 Mentor programs
 Knowledge-Exchange programs
 Interesting and challenging projects
 Flexible working hours
 Paid one month vacation per year and unlimited sick leave
 Medical insurance reimbursement
 Co-working and gym/sports reimbursement
 The opportunity to receive a reward for the most innovative idea that the company can patent.
By applying for this position, you agree with Cloudlinux Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.
What's in it for you?
 A focus on professional development;
 Interesting and challenging projects
 Medical insurance reimbursement
 Co-working and gym/sports reimbursement
 The opportunity to receive a reward for the most innovative idea that the company can patent
By applying for this position, you agree with Cloudlinux Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.
This offer from \"CloudLinux\" has been enriched by Jobgether.com and got a 79% flex score Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now