Hiring Now: Senior Analyst Strategy - Customer Experience
We're building our team and are looking for a creative Senior Analyst Strategy - Customer Experience - Remote! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary. Â Â Position Purpose:
The Senior Analyst of Customer Experience Strategy is part of the Strategy team and leads / supports discrete strategic projects. The Senior Analyst is part of the team responsible for developing Customer Experience's overall strategy. They will assist in prioritizing initiatives, performing business analysis, working on business development opportunities and monitoring Customer Experience's performance vs. targets and competitors. They will also help support the annual strategic and operational planning processes.
Key Responsibilities:
 50% Planning Process: Supports the strategic and operational planning cycle through building models, performing business analysis and benchmarking studies. Works closely with the business to help communicate the strategy and planning outcomes.
 40% Strategic Projects: Analyzes business problems, structures the issue and performs analyses. Synthesizes data to help develop a solution, creates documents communicating solution using structured communications principles, helps present solution to team and stakeholders, and works with stakeholders to implement the solution.
 10% Competitive and Market Intelligence: Perform research on key competitors and market trends; own regular reporting on one or more data sources
Direct Manager/Direct Reports:
 Reports to a Manager, or Director of Business Ops & Strategy.
 This role had no direct reports.
Travel Requirements:
 Typically requires overnight travel less than 10% of the time.
Physical Requirements:
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
 Must be eighteen years of age or older.
 Must be legally permitted to work in the United States.
Preferred Qualifications:
 Strong financial acumen and understanding of business/economics
 Background in strategic planning, finance, business intelligence
Minimum Education:
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
 No additional education
Minimum Years of Work Experience:
 3
Preferred Years of Work Experience:
 No additional years of experience
Minimum Leadership Experience:
 None
Preferred Leadership Experience:
 None
Certifications:
 None
Competencies:
 Strong technical abilities including model building and accessing, structuring and analyzing data
 Proven ability to solve problems and perform strategic/financial analysis
 Proven ability to analyze, evaluate, and interpret complex data; innate intellectual curiosity
 Strong project management and organizational skills
 Strong communication and presentation skills
 High comfort level working in high growth / fast paced environment Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
The Senior Analyst of Customer Experience Strategy is part of the Strategy team and leads / supports discrete strategic projects. The Senior Analyst is part of the team responsible for developing Customer Experience's overall strategy. They will assist in prioritizing initiatives, performing business analysis, working on business development opportunities and monitoring Customer Experience's performance vs. targets and competitors. They will also help support the annual strategic and operational planning processes.
Key Responsibilities:
 50% Planning Process: Supports the strategic and operational planning cycle through building models, performing business analysis and benchmarking studies. Works closely with the business to help communicate the strategy and planning outcomes.
 40% Strategic Projects: Analyzes business problems, structures the issue and performs analyses. Synthesizes data to help develop a solution, creates documents communicating solution using structured communications principles, helps present solution to team and stakeholders, and works with stakeholders to implement the solution.
 10% Competitive and Market Intelligence: Perform research on key competitors and market trends; own regular reporting on one or more data sources
Direct Manager/Direct Reports:
 Reports to a Manager, or Director of Business Ops & Strategy.
 This role had no direct reports.
Travel Requirements:
 Typically requires overnight travel less than 10% of the time.
Physical Requirements:
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
 Must be eighteen years of age or older.
 Must be legally permitted to work in the United States.
Preferred Qualifications:
 Strong financial acumen and understanding of business/economics
 Background in strategic planning, finance, business intelligence
Minimum Education:
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
 No additional education
Minimum Years of Work Experience:
 3
Preferred Years of Work Experience:
 No additional years of experience
Minimum Leadership Experience:
 None
Preferred Leadership Experience:
 None
Certifications:
 None
Competencies:
 Strong technical abilities including model building and accessing, structuring and analyzing data
 Proven ability to solve problems and perform strategic/financial analysis
 Proven ability to analyze, evaluate, and interpret complex data; innate intellectual curiosity
 Strong project management and organizational skills
 Strong communication and presentation skills
 High comfort level working in high growth / fast paced environment Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now