Hiring Now: Remote Customer Service Representative - Must Reside
Core Information:Position: Remote Customer Service Representative - Must ResideStart Date: Immediate openings availableCompensation: a competitive salaryLocation: RemoteCompany: Workwarp  Overview
Work Location: This is a remote/work from home position. Must reside in New York state.
Compensation: $16.50/hour
Paid Training Start Date: Monday, January 20, 2025
Training Hours: Monday through Friday: 8am - 5pm EST
Hours of Operation (following training): Monday through Friday: 7am - 9pm EST (Monday shifts are 10 hours); Saturday: 7am - 5pm EST
 Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
 Work from home
 Paid training
 Team-oriented work environment
 Growth opportunity
 Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will:
 Assist customers with billing inquiries/concerns
 Ensure all account information is accurately documented and inputted into client system
 Provide detailed explanations of account status and inquiries to customers
 Adhering to State and Federal regulations pertaining to your job duties
 Assist customers with delinquent accounts according to various state guidelines
 Utilize exceptional communication skills to fulfill both client and customer goals
Key Results Areas:
 Maintain an average Inbound Handle Time
 Achieve Quality Assurance goals
 Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications
Ideal Candidate Qualifications:
The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
 Broadband internet connection (No DSL, or Dial Up)
 Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
 Speed Test Results: 25 mbps download, 20 mbps upload
Note:
 Camera requirements  Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Work Location: This is a remote/work from home position. Must reside in New York state.
Compensation: $16.50/hour
Paid Training Start Date: Monday, January 20, 2025
Training Hours: Monday through Friday: 8am - 5pm EST
Hours of Operation (following training): Monday through Friday: 7am - 9pm EST (Monday shifts are 10 hours); Saturday: 7am - 5pm EST
 Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
 Work from home
 Paid training
 Team-oriented work environment
 Growth opportunity
 Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will:
 Assist customers with billing inquiries/concerns
 Ensure all account information is accurately documented and inputted into client system
 Provide detailed explanations of account status and inquiries to customers
 Adhering to State and Federal regulations pertaining to your job duties
 Assist customers with delinquent accounts according to various state guidelines
 Utilize exceptional communication skills to fulfill both client and customer goals
Key Results Areas:
 Maintain an average Inbound Handle Time
 Achieve Quality Assurance goals
 Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications
Ideal Candidate Qualifications:
The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
 Broadband internet connection (No DSL, or Dial Up)
 Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
 Speed Test Results: 25 mbps download, 20 mbps upload
Note:
 Camera requirements  Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now