Hiring Now: Membership Support Associate
Key Job Details:Start Date: Immediate openings availableLocation: RemoteCompany: WorkwarpCompensation: a competitive salaryPosition: Membership Support Associate  Description
Do you have a passion for customer service and proficient computer skills? If so, please consider applying to become a Member Support Associate and joining our remote Member Support Team for the YMCA of Central Massachusetts...
The Member Support Associate at the YMCA of Central Massachusetts provides the highest level of remote member service and telephone reception. The Member Support Associate is also responsible for building security and computer-related financial transactions while maintaining a supportive, positive atmosphere that welcomes and respects all individuals.
 * Position is Remote but only eligible to applicants residing in the state of Massachusetts**
Job Duties
 Provide excellent member support in line with creating the Most Welcoming Place
 Promptly answer phone and email inquiries in a profession and courteous manner
 Greeting prospective and current members and introducing the YMCA as an organization
 Handles all operational inquiries such as membership, hours, and program offerings/schedules
 Responsible for knowing the policies, programs, ideals, mission, and cause of the YMCA of Central Massachusetts & articulates them clearly
 Participate in our member feedback loop by ensuring that feed-back is followed up
 Checking and verifying member information in the operating system
 Maintain the organization's electronic task systems
 Other duties as assigned
Qualifications
 A minimum of a high school diploma and/or 12 months of customer service experience (remote customer service experience preferred)
 Exceptional human relations and interpersonal skills
 Exceptional navigation of computer, software, website, and app skills
 Ability to multitask in a fast-paced environment
Schedule
 Thursdays: 1:30 pm - 6:00 pm
 Fridays: 12:00 pm - 5:00 pm
 Alternating Saturdays: 8:00 am to 1:00 pm
Job Type: Part-Time
Pay: $15.00 per hour. Plus, access to YMCA facilities (gym, pool, ect.) for all YMCA employees, Employee Assistance Program, and Sick Leave
If you are interested in this position, please submit your application today!
About Us
The Y: WeÂre for youth development, healthy living, and social responsibility.
The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts is made up of our 6 branches throughout Worcester County: Central Community Branch (Worcester, MA), Greendale Family Branch (Worcester, MA), Boroughs Family Branch (Westborough, MA), Montachusett Community Branch (Fitchburg, MA), Leominster Community Branch (Leominster, MA), and Tri Community Branch (Southbridge, MA Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Do you have a passion for customer service and proficient computer skills? If so, please consider applying to become a Member Support Associate and joining our remote Member Support Team for the YMCA of Central Massachusetts...
The Member Support Associate at the YMCA of Central Massachusetts provides the highest level of remote member service and telephone reception. The Member Support Associate is also responsible for building security and computer-related financial transactions while maintaining a supportive, positive atmosphere that welcomes and respects all individuals.
 * Position is Remote but only eligible to applicants residing in the state of Massachusetts**
Job Duties
 Provide excellent member support in line with creating the Most Welcoming Place
 Promptly answer phone and email inquiries in a profession and courteous manner
 Greeting prospective and current members and introducing the YMCA as an organization
 Handles all operational inquiries such as membership, hours, and program offerings/schedules
 Responsible for knowing the policies, programs, ideals, mission, and cause of the YMCA of Central Massachusetts & articulates them clearly
 Participate in our member feedback loop by ensuring that feed-back is followed up
 Checking and verifying member information in the operating system
 Maintain the organization's electronic task systems
 Other duties as assigned
Qualifications
 A minimum of a high school diploma and/or 12 months of customer service experience (remote customer service experience preferred)
 Exceptional human relations and interpersonal skills
 Exceptional navigation of computer, software, website, and app skills
 Ability to multitask in a fast-paced environment
Schedule
 Thursdays: 1:30 pm - 6:00 pm
 Fridays: 12:00 pm - 5:00 pm
 Alternating Saturdays: 8:00 am to 1:00 pm
Job Type: Part-Time
Pay: $15.00 per hour. Plus, access to YMCA facilities (gym, pool, ect.) for all YMCA employees, Employee Assistance Program, and Sick Leave
If you are interested in this position, please submit your application today!
About Us
The Y: WeÂre for youth development, healthy living, and social responsibility.
The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts is made up of our 6 branches throughout Worcester County: Central Community Branch (Worcester, MA), Greendale Family Branch (Worcester, MA), Boroughs Family Branch (Westborough, MA), Montachusett Community Branch (Fitchburg, MA), Leominster Community Branch (Leominster, MA), and Tri Community Branch (Southbridge, MA Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now