Hiring Now: Inbound Call Center Representative
Quick Overview:Position: Inbound Call Center RepresentativeLocation: RemoteCompensation: a competitive salaryStart Date: Immediate openings availableCompany: Workwarp  IMPORTANT! Please read the job description in full and answer ALL pre-screening questions before applying. Applicants who do not answer all of the pre-screening questions will not be considered.
Iron Insights is looking to hire Inbound Call Center representatives for our growing team. This role is 100% remote working from home...
Duties include but are not limited to: answering inbound phone lines, making outbound calls with and without predictive dialer technology, email communication, outbound follow-up calls, system documentation, troubleshooting, and problem-solving.
What will you do:
 Answer phone professionally and expeditiously  speaking with patients, insurance companies and pharmacies.
 Respond to customer inquiries in a timely manner
 Review customer insurance plan(s) to assist in patient assistance program (PAP)
 Research required information using available resources
 Handle and resolve customer complaints
 Provide customers with product and service information
 Identify and escalate priority issues
 Route calls to appropriate resource
 Maintain excellent notes in appropriate systems
 Help to maintain required project documentation
 Other tasks, as assigned
What do you need:
 High School diploma or equivalent
 BA/BS preferred
 1 year of relevant insurance verification and benefits investigation experience preferred
 2+ years previous telephone customer service experience required, remote experience preferred
 Must have the ability to work remotely  requires quiet, dedicated workspace, and high-speed internet connection that is hardwired to your company-provided laptop
 Strong problem-solving and root cause analysis skills
 Must be able to work undistracted for the entirety of remote shift
 Experience in a high-pressure and fast-paced environment
 Ability to receive feedback and improve performance base on coaching received
 Powerful customer focus; effective listener
 Ability to function effectively in a team environment
 Efficient computer and data entry skills; ability to learn new systems and programs quickly
 Strong multi-tasking ability
 Must be flexible to work all shifts including day/nights/weekends as needed for coverage
 The drive for self-development, the ability to collaborate, and an action-oriented work ethic
 Eligible to participate and not excluded from federal or state health care programs, including but not limited to Medicare and Medicaid
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
 401(k) matching
 Dental insurance
 Health insurance
 Vision insurance
 Work from home
Shift:
 Day shift
Application Question(s):
 How many years experience do you have working in an inbound call center in a medical setting?
 Are you excluded from federal or state health care programs, including but not limited to Medicare and Medicaid? Please see this link for an explanation of this question: https://oig.hhs.gov/exclusions/effectsofexclusion.asp
 We are targeting early December as a start date followed by four-six weeks of training from 9:00-5:30 ET. Do you have conflicts that would prevent you from starting in early December and/or attending the training in full?
 Are you able to hardwire computer equipment using an ethernet cable?
Work Location: Remote Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Iron Insights is looking to hire Inbound Call Center representatives for our growing team. This role is 100% remote working from home...
Duties include but are not limited to: answering inbound phone lines, making outbound calls with and without predictive dialer technology, email communication, outbound follow-up calls, system documentation, troubleshooting, and problem-solving.
What will you do:
 Answer phone professionally and expeditiously  speaking with patients, insurance companies and pharmacies.
 Respond to customer inquiries in a timely manner
 Review customer insurance plan(s) to assist in patient assistance program (PAP)
 Research required information using available resources
 Handle and resolve customer complaints
 Provide customers with product and service information
 Identify and escalate priority issues
 Route calls to appropriate resource
 Maintain excellent notes in appropriate systems
 Help to maintain required project documentation
 Other tasks, as assigned
What do you need:
 High School diploma or equivalent
 BA/BS preferred
 1 year of relevant insurance verification and benefits investigation experience preferred
 2+ years previous telephone customer service experience required, remote experience preferred
 Must have the ability to work remotely  requires quiet, dedicated workspace, and high-speed internet connection that is hardwired to your company-provided laptop
 Strong problem-solving and root cause analysis skills
 Must be able to work undistracted for the entirety of remote shift
 Experience in a high-pressure and fast-paced environment
 Ability to receive feedback and improve performance base on coaching received
 Powerful customer focus; effective listener
 Ability to function effectively in a team environment
 Efficient computer and data entry skills; ability to learn new systems and programs quickly
 Strong multi-tasking ability
 Must be flexible to work all shifts including day/nights/weekends as needed for coverage
 The drive for self-development, the ability to collaborate, and an action-oriented work ethic
 Eligible to participate and not excluded from federal or state health care programs, including but not limited to Medicare and Medicaid
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
 401(k) matching
 Dental insurance
 Health insurance
 Vision insurance
 Work from home
Shift:
 Day shift
Application Question(s):
 How many years experience do you have working in an inbound call center in a medical setting?
 Are you excluded from federal or state health care programs, including but not limited to Medicare and Medicaid? Please see this link for an explanation of this question: https://oig.hhs.gov/exclusions/effectsofexclusion.asp
 We are targeting early December as a start date followed by four-six weeks of training from 9:00-5:30 ET. Do you have conflicts that would prevent you from starting in early December and/or attending the training in full?
 Are you able to hardwire computer equipment using an ethernet cable?
Work Location: Remote Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now