Hiring Now: Customer Support Representative, Remote Job
No experience needed! We offer full training for our new Customer Support Representative, Remote! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â About Beautiful.ai
Beautiful.ai is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. The Beautiful.ai team is a playful, driven, and passionate group of pet-lovers, video-gamers, and pickleball enthusiasts. With a globally-distributed remote team and a San Francisco-based office, we find unique opportunities to get to know each other personally, while delivering on our goals. Data-driven decision making and an outcomes-focused mindset are core to our way of working.
Today, Beautiful.ai equips thousands of happy customers, from start-ups to multinational Fortune 500 corporations, with a leading presentation software solution. Companies like SAP, HP, Rakuten, LIV Golf and more trust Beautiful.ai to tell their stories. We are a Series B company and have raised capital from prominent investors including Shasta Ventures, Trinity Ventures and First Round Capital and are led by our CTO/Founder, Mitch Grasso, who is a second-time founder in the presentation space.
About the role
We are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product. This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls. If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.
What you will be doing:
 Respond to customer requests via ZenDesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely manner
 Create reusable responses when possible, and author customer facing FAQs.
 Inform customers about services available and assesses customer needs
 Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
 Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
 Monitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions.
What we expect from you:
 2-3 years of experience in a customer support role within the SaaS or startup space
 1-3 years of experience with Zendesk or similar technologies
 1-3 years of experience with Stripe or similar technologies
 Excellent communications skills - both verbal and written
 Able to empathize with customers and let them know you genuinely care about their issues; High ÂEQÂ
 YouÂre able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
 You have an ability to explain complex issues in beautifully simple terms
 YouÂre a team player that can follow and lead as situations dictate
 Fluency in languages other than English a plus
You are an ideal candidate if:
 You love talking to people and building relationships with your customers
 You like engaging with customers and want to help them succeed with empathy
 You love to dig into the details of problems
 You enjoy the fast-paced startup environment
 You like celebrating successes and accomplishments
 You have flexibility in your schedule
Benefits:
 Flexible vacation policy and a fully remote work policy
 100% Medical/Dental/Vision insurance covered for the employee / 60%-65% covered for dependents
 Comprehensive 401K program
 FSA and Commuter Benefits
 Competitive Equity with a 4 year vesting schedule
 Life / AD&D and Disability Coverage
 Parental leave for birthing or non-birthing parents - specific to each state / 60% coverage under company secondary insurance for birthing parent
We are happy to share the set target salary range for the seniority level outlined in all of our job descriptions. Candidates should keep in mind that the final offer will depend on multiple factors such as: your valuable experience and expertise, geographic location, overall compensation, and prevailing market rates.
Remote - USA Pay Range
$65,000Â$80,000 USD
Beautiful.ai is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
?RECRUITMENT AGENCY POLICY
Beautiful.ai does not accept any agency resumes. Please do not forward resumes to our employees or email aliases. Beautiful.ai is not responsible for any fees related to unsolicited resumes. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Beautiful.ai is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. The Beautiful.ai team is a playful, driven, and passionate group of pet-lovers, video-gamers, and pickleball enthusiasts. With a globally-distributed remote team and a San Francisco-based office, we find unique opportunities to get to know each other personally, while delivering on our goals. Data-driven decision making and an outcomes-focused mindset are core to our way of working.
Today, Beautiful.ai equips thousands of happy customers, from start-ups to multinational Fortune 500 corporations, with a leading presentation software solution. Companies like SAP, HP, Rakuten, LIV Golf and more trust Beautiful.ai to tell their stories. We are a Series B company and have raised capital from prominent investors including Shasta Ventures, Trinity Ventures and First Round Capital and are led by our CTO/Founder, Mitch Grasso, who is a second-time founder in the presentation space.
About the role
We are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product. This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls. If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.
What you will be doing:
 Respond to customer requests via ZenDesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely manner
 Create reusable responses when possible, and author customer facing FAQs.
 Inform customers about services available and assesses customer needs
 Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
 Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
 Monitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions.
What we expect from you:
 2-3 years of experience in a customer support role within the SaaS or startup space
 1-3 years of experience with Zendesk or similar technologies
 1-3 years of experience with Stripe or similar technologies
 Excellent communications skills - both verbal and written
 Able to empathize with customers and let them know you genuinely care about their issues; High ÂEQÂ
 YouÂre able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
 You have an ability to explain complex issues in beautifully simple terms
 YouÂre a team player that can follow and lead as situations dictate
 Fluency in languages other than English a plus
You are an ideal candidate if:
 You love talking to people and building relationships with your customers
 You like engaging with customers and want to help them succeed with empathy
 You love to dig into the details of problems
 You enjoy the fast-paced startup environment
 You like celebrating successes and accomplishments
 You have flexibility in your schedule
Benefits:
 Flexible vacation policy and a fully remote work policy
 100% Medical/Dental/Vision insurance covered for the employee / 60%-65% covered for dependents
 Comprehensive 401K program
 FSA and Commuter Benefits
 Competitive Equity with a 4 year vesting schedule
 Life / AD&D and Disability Coverage
 Parental leave for birthing or non-birthing parents - specific to each state / 60% coverage under company secondary insurance for birthing parent
We are happy to share the set target salary range for the seniority level outlined in all of our job descriptions. Candidates should keep in mind that the final offer will depend on multiple factors such as: your valuable experience and expertise, geographic location, overall compensation, and prevailing market rates.
Remote - USA Pay Range
$65,000Â$80,000 USD
Beautiful.ai is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
?RECRUITMENT AGENCY POLICY
Beautiful.ai does not accept any agency resumes. Please do not forward resumes to our employees or email aliases. Beautiful.ai is not responsible for any fees related to unsolicited resumes. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now