Hiring Now: Customer Support Representative
We are seeking a results-driven Customer Support Representative! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â What you will do -
Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support. To carry out responsibilities, this role must effectively interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management.
 Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders
 Assist customers by determining order status and working to resolve product related problems and questions
 Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction
 Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
 Initiate and track documentation to authorize and direct work according to customers contractual obligations
 Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality
 Responsible and accountable, being passionate toward the success of the business and treating all with dignity and respect
 Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments
What you need Â
Required -
 2+ years of work experience
 High school diploma or equivalent
 Basic reading and math skills, and ability to adhere to safety related issues to include, but not limited to good housekeeping, ergonomics practices, documentation, and team concepts
 Ability to effectively demonstrate knowledge of modern office procedures by utilizing, but not limited to, the personal computer, fax machine, and copy machine
Preferred -
 PC literate required, ERP (JDE/SAP/Sales Force/Genesis) experience Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support. To carry out responsibilities, this role must effectively interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management.
 Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders
 Assist customers by determining order status and working to resolve product related problems and questions
 Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction
 Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
 Initiate and track documentation to authorize and direct work according to customers contractual obligations
 Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality
 Responsible and accountable, being passionate toward the success of the business and treating all with dignity and respect
 Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments
What you need Â
Required -
 2+ years of work experience
 High school diploma or equivalent
 Basic reading and math skills, and ability to adhere to safety related issues to include, but not limited to good housekeeping, ergonomics practices, documentation, and team concepts
 Ability to effectively demonstrate knowledge of modern office procedures by utilizing, but not limited to, the personal computer, fax machine, and copy machine
Preferred -
 PC literate required, ERP (JDE/SAP/Sales Force/Genesis) experience Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now