Hiring Now: Customer Service and Collections Representative
Your next great career move starts here. We're looking for a Customer Service And Collections Representative! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary. Â Â Description
This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, youÂll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most...
Company Culture and Environment
AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service.
Career Growth and Development Opportunities
Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory.
Detailed Benefits and Perks
Beyond standard benefits, employees enjoy perks such as:
 Paid training from home
 Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services
 Extensive employee wellness programs
 Adoption reimbursement
 Paid Parental Leave and Caregiver Leave
 Additional sick leave beyond state requirements
Compensation and Benefits
 Competitive hourly wage starting at $18.31 plus additional incentives
 Medical/Dental/Vision coverage
 401(k) plan
 Tuition reimbursement program
 Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
 Life and Accidental Death Insurance
 Short-term and long-term Disability Benefits
 Employee Assistance Programs (EAP)
Why you should apply for this position today
This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere.
Skills
 Call center or customer service experience
 Adaptability in a fast-paced environment
 Strong communication and interpersonal skills
 Negotiation skills for payment arrangements
 Ability to maintain professionalism under stress
Responsibilities
 Provide billing support and perform collections management
 Process customer payments and negotiate payment arrangements
 Address customer inquiries related to billing, credit, and service
 Deliver excellent service across various customer interactions
 Assist customers with technical and service inquiries
Qualifications
 Previous experience in a call center or customer service role
 Ability to work flexible hours, including evenings and weekends
 High school diploma or equivalent preferred
Education Requirements
 High school diploma or equivalent required
Experience Requirements
 Previous customer service or call center experience preferred
Why work in Johnson City, TN
Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, youÂll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most...
Company Culture and Environment
AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service.
Career Growth and Development Opportunities
Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory.
Detailed Benefits and Perks
Beyond standard benefits, employees enjoy perks such as:
 Paid training from home
 Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services
 Extensive employee wellness programs
 Adoption reimbursement
 Paid Parental Leave and Caregiver Leave
 Additional sick leave beyond state requirements
Compensation and Benefits
 Competitive hourly wage starting at $18.31 plus additional incentives
 Medical/Dental/Vision coverage
 401(k) plan
 Tuition reimbursement program
 Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
 Life and Accidental Death Insurance
 Short-term and long-term Disability Benefits
 Employee Assistance Programs (EAP)
Why you should apply for this position today
This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere.
Skills
 Call center or customer service experience
 Adaptability in a fast-paced environment
 Strong communication and interpersonal skills
 Negotiation skills for payment arrangements
 Ability to maintain professionalism under stress
Responsibilities
 Provide billing support and perform collections management
 Process customer payments and negotiate payment arrangements
 Address customer inquiries related to billing, credit, and service
 Deliver excellent service across various customer interactions
 Assist customers with technical and service inquiries
Qualifications
 Previous experience in a call center or customer service role
 Ability to work flexible hours, including evenings and weekends
 High school diploma or equivalent preferred
Education Requirements
 High school diploma or equivalent required
Experience Requirements
 Previous customer service or call center experience preferred
Why work in Johnson City, TN
Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now