Hiring Now: Client Care Agent
Unlock your potential with a new role at workwarp as a Client Care Agent! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary. Â Â Collette is currently seeking Client Care Agents to join our Client Care Team. This is a remote position. Ideal candidates live in MST/PST time zones.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. ColletteÂs passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the companyÂs future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another  Collette is all about the people. So, what are you waiting for? Your journey starts here.
Job Summary:
In this role as a Client Care Agent, we want our customers to rave about their customer service experience. You'll join our team to not only deliver the best customer service in the travel industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success.
You like working with people. You are someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. This is your chance to join a team dedicated to helping our guests fulfill their dreams of exploring the world! This role is no small opportunity-it is a VITAL piece to the success of Collette as a company. Join us on our mission to enhance lifeÂs journey by creating extraordinary travel experiences.
Primary Functions:
 Provide an exceptional level of service for the needs of ColletteÂs guests in an inbound and outbound call center.
 Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
 Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.
 Complete thorough reservations within our booking system with tremendous attention to detail.
 Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.
 Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.
 All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
 Ability to work regularly scheduled shifts within our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
Knowledge & Skills:
 Team player - we win as a team
 Enjoys being on the phone interacting with customers
 Must be a self-starter and self-learner
 An excellent communicator
 Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal.
 Strong attention to detail with an ability to organize and prioritize day to day activities in a fast-paced, fun environment
 Proactively look for ways to improve internal processes
 Flexibility to customize approach to meet all types of member communication styles and personalities
 Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
 Willingness to work hard and have fun doing it!
 Bilingual speaking a plus
Pay range starting at: $16.50 Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. ColletteÂs passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the companyÂs future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another  Collette is all about the people. So, what are you waiting for? Your journey starts here.
Job Summary:
In this role as a Client Care Agent, we want our customers to rave about their customer service experience. You'll join our team to not only deliver the best customer service in the travel industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success.
You like working with people. You are someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. This is your chance to join a team dedicated to helping our guests fulfill their dreams of exploring the world! This role is no small opportunity-it is a VITAL piece to the success of Collette as a company. Join us on our mission to enhance lifeÂs journey by creating extraordinary travel experiences.
Primary Functions:
 Provide an exceptional level of service for the needs of ColletteÂs guests in an inbound and outbound call center.
 Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
 Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.
 Complete thorough reservations within our booking system with tremendous attention to detail.
 Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.
 Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.
 All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
 Ability to work regularly scheduled shifts within our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
Knowledge & Skills:
 Team player - we win as a team
 Enjoys being on the phone interacting with customers
 Must be a self-starter and self-learner
 An excellent communicator
 Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal.
 Strong attention to detail with an ability to organize and prioritize day to day activities in a fast-paced, fun environment
 Proactively look for ways to improve internal processes
 Flexibility to customize approach to meet all types of member communication styles and personalities
 Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
 Willingness to work hard and have fun doing it!
 Bilingual speaking a plus
Pay range starting at: $16.50 Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now