[Hiring] National Director of Operations-Restoration/Emergency Mitigation Services @Kimmel & Associates

Role Description

The National Director of Operations (Restoration) will play a key leadership role in launching, supporting, and scaling residential mitigation services across new markets. This role blends strategic leadership with hands-on operational execution. The right candidate can think at the platform level while also diving into the practical realities of building restoration operations in new markets.
• Help establish new mitigation outposts
• Recruit and coach market leaders
• Refine the operating playbook
• Drive operational performance across the network

What Success Looks Like
• Launch new mitigation outposts successfully and on schedule
• Build a repeatable launch and operating playbook
• Recruit, mentor, and support strong local outpost leaders
• Maintain clear operational focus on:
• jobs
• revenue
• gross profit
• urgency and responsiveness
• Travel into markets to solve real-world operational challenges quickly
• Establish field discipline without slowing growth
• Help build a scalable national mitigation platform

Key Responsibilities
• Lead execution of the company's mitigation outpost expansion strategy
• Help determine market prioritization and launch sequencing
• Recruit, train, and coach local market/outpost leaders
• Travel frequently to support new market launches and operational stabilization
• Develop and refine:
• operating playbooks
• SOPs
• performance scorecards
• training and accountability rhythms
• Coordinate launch logistics including:
• trucks and vans
• mitigation equipment
• vehicle wraps and branding
• warehouse/storage space
• insurance setup
• basic field infrastructure
• Drive KPI accountability across markets including:
• job volume
• revenue
• gross profit
• speed-to-lead
• speed-to-site
• conversion rates
• Partner with leadership and marketing teams to support lead generation and growth
• Provide field support and coaching when operational issues arise

Qualifications
• Significant experience in the restoration industry
• Strong background in mitigation services
• Proven accountability for branch, market, or regional performance
• Experience across multiple restoration functions such as:
• mitigation
• estimating
• project management
• large loss
• field operations
• team leadership and coaching
• Experience launching or stabilizing new branches or markets is highly preferred

Ideal Candidate Profile
• Former General Manager, Regional GM, Director of Operations, Regional Director, or similar
• A high-performing branch leader ready to step into a larger leadership role
• Operators with deep field credibility who understand how restoration businesses actually run

Additional Requirements
• Residential restoration experience required
• Strong mitigation experience required
• Operations and sales experience
• Industry relationships with insurance carriers, plumbers, contractors, or subcontractors are a plus
• Ability and willingness to travel 50%+

Benefits
• Base Salary: $140,000 – $180,000+
• Additional performance-based upside potential
• Opportunity to help build a national restoration platform from the ground up
• Remote work flexibility
• High-impact leadership role with significant growth potential

Apply Now

Apply Now