[Hiring] Manager - IT Business Relationship @Sutherland
Company Description
Sutherland is seeking an experienced and leadership-oriented person to join us as a Manager - IT Business Relationship. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Managers in this role get to:
Be the Point of Contact: serves as single point I.T. contact for Business Partners on incidents, changes, projects and initiatives that require technology input. Coordinates closely across IT functional areas that are supporting Business.
Be the Expert: manage all Business Partner facing activities for IT. This includes engagement, developing relationship, understanding business direction and needs, driving formulation of solutions and roadmaps, proactive communications, service level management, reporting and service improvement initiatives through projects. Complete ownership of CSAT and NPS, ensures CSAT is high and improving all the time. Understands business processes, capabilities and the technologies that support them.
Consistently Deliver: initiates actions required to define, maintain or improve service levels.
Strengthen Relationships: expeditiously advocates for Business Partners within I.T. and I.T. to Business Partners.
Enable and Guide: Promotes effective teamwork and manage the resolution of interpersonal issues
Qualifications
Excellent written and verbal communication, including technical writing skills
Strong interpersonal / relationship management skills in building partnerships
The ability to conduct cost/benefit analysis & business case development
Excellent analytical skill & problem solving approach
Familiarity with business strategy/ processes and expertise in designing business solutions that link disparate processes and application systems, with BPO Industry and outsourcing models
Leadership and Teamwork
Understanding of Basic Technology architecture
Understanding of BPO industry & outsourcing models
ITIL Fundamentals
Understanding of Project Management methodologies
Financial Understanding
Bachelor degree in related discipline or equivalent experience required; Masters or MBA degree a plus
5 to 8 years of experience in relevant field for Managers
Technical acumen in one or more technology discipline
Business acumen in at least one of the Business Partner domains
Proficient in Microsoft Office, Visio
Additional Information
Apply Now
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Sutherland is seeking an experienced and leadership-oriented person to join us as a Manager - IT Business Relationship. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Managers in this role get to:
Be the Point of Contact: serves as single point I.T. contact for Business Partners on incidents, changes, projects and initiatives that require technology input. Coordinates closely across IT functional areas that are supporting Business.
Be the Expert: manage all Business Partner facing activities for IT. This includes engagement, developing relationship, understanding business direction and needs, driving formulation of solutions and roadmaps, proactive communications, service level management, reporting and service improvement initiatives through projects. Complete ownership of CSAT and NPS, ensures CSAT is high and improving all the time. Understands business processes, capabilities and the technologies that support them.
Consistently Deliver: initiates actions required to define, maintain or improve service levels.
Strengthen Relationships: expeditiously advocates for Business Partners within I.T. and I.T. to Business Partners.
Enable and Guide: Promotes effective teamwork and manage the resolution of interpersonal issues
Qualifications
Excellent written and verbal communication, including technical writing skills
Strong interpersonal / relationship management skills in building partnerships
The ability to conduct cost/benefit analysis & business case development
Excellent analytical skill & problem solving approach
Familiarity with business strategy/ processes and expertise in designing business solutions that link disparate processes and application systems, with BPO Industry and outsourcing models
Leadership and Teamwork
Understanding of Basic Technology architecture
Understanding of BPO industry & outsourcing models
ITIL Fundamentals
Understanding of Project Management methodologies
Financial Understanding
Bachelor degree in related discipline or equivalent experience required; Masters or MBA degree a plus
5 to 8 years of experience in relevant field for Managers
Technical acumen in one or more technology discipline
Business acumen in at least one of the Business Partner domains
Proficient in Microsoft Office, Visio
Additional Information
Apply Now
For more such jobs please click here!