[Hiring] Manager, Clinical Operations @Join the FOLX Team!
Role Description
The
Clinical Operations Manager
oversees the day-to-day logistics of care delivery at FOLX Health. This person will be responsible for:
• Monitoring routine practice operations
• Coordinating administrative logistics
• Tracking compliance metrics
• Producing regular operational reports that keep the practice running effectively
• Proactively identifying and escalating issues to Clinical Operations Leadership
• Maintaining consistent execution of daily, weekly, and monthly practice functions
What You’ll Do:
• Oversee daily practice operations according to established SOPs, ensuring consistent delivery of administrative and operational functions.
• Manage recurring operational tasks and checklists to ensure nothing falls through the cracks in daily practice operations.
• Manage administrative logistics including scheduling, coverage, resource allocation, and routine practice communications.
• Monitor and track staff licensing deadlines, renewals, and required documentation to ensure all licensing tasks are completed on time.
• Communicate directly with clinic staff as the first point of contact for routine practice questions, troubleshooting operational issues, and real-time support.
• Review member survey feedback, communicate feedback appropriately to clinicians, nurses, or leadership, and track resolution to ensure member concerns are addressed.
• Manage MD collaboration workflow including facilitating chart audits, tracking collab totals, and maintaining collaboration contracts using established templates.
• Monitor SLA adherence and operational metrics across all practice areas, flagging deviations and trends for leadership review.
• Conduct compliance checks and process audits to ensure processes are being followed correctly across the practice.
• Maintain operational dashboards, tracking systems, and standard day-to-day operational report exports to provide real-time visibility into practice performance.
• Partner with Clinical Operations Senior Manager to provide ground-level insights that inform process improvements and SOP updates.
• Foster and maintain strong, effective working relationships with peers across FOLX and within the health industry.
Qualifications
• 3+ years' experience in practice management, healthcare administration, or related field
• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field
• Expertise in Clinical Operations, ideally in the telehealth space
• Skilled in establishing and maintaining effective working relationships with various internal and external teams, representatives and stakeholders
• Proficiency with Google Suite applications
• Passion, experience and/or genuine interest in LGBTQ+ healthcare
• Exceptional communication and collaboration skills
Salary
$95,000
Equal Opportunity Employer
We are proud to be an equal opportunity employer, and do not discriminate on the basis of race, color, ethnicity, national origin, religious affiliation, sex, gender identity, sexual orientation, disability, or any other legally protected status. Here, diversity and inclusion means accepting that everyone’s perspective can teach you something. We’re eager to learn.
#LI-Remote
Please note
: There has been a recent increase in employment scams. FOLX posts all of our open positions on our careers page at
www.folxhealth.com/careers
and
only
contacts candidates from official "@folxhealth.com" email addresses.
Apply Now
Apply Now
The
Clinical Operations Manager
oversees the day-to-day logistics of care delivery at FOLX Health. This person will be responsible for:
• Monitoring routine practice operations
• Coordinating administrative logistics
• Tracking compliance metrics
• Producing regular operational reports that keep the practice running effectively
• Proactively identifying and escalating issues to Clinical Operations Leadership
• Maintaining consistent execution of daily, weekly, and monthly practice functions
What You’ll Do:
• Oversee daily practice operations according to established SOPs, ensuring consistent delivery of administrative and operational functions.
• Manage recurring operational tasks and checklists to ensure nothing falls through the cracks in daily practice operations.
• Manage administrative logistics including scheduling, coverage, resource allocation, and routine practice communications.
• Monitor and track staff licensing deadlines, renewals, and required documentation to ensure all licensing tasks are completed on time.
• Communicate directly with clinic staff as the first point of contact for routine practice questions, troubleshooting operational issues, and real-time support.
• Review member survey feedback, communicate feedback appropriately to clinicians, nurses, or leadership, and track resolution to ensure member concerns are addressed.
• Manage MD collaboration workflow including facilitating chart audits, tracking collab totals, and maintaining collaboration contracts using established templates.
• Monitor SLA adherence and operational metrics across all practice areas, flagging deviations and trends for leadership review.
• Conduct compliance checks and process audits to ensure processes are being followed correctly across the practice.
• Maintain operational dashboards, tracking systems, and standard day-to-day operational report exports to provide real-time visibility into practice performance.
• Partner with Clinical Operations Senior Manager to provide ground-level insights that inform process improvements and SOP updates.
• Foster and maintain strong, effective working relationships with peers across FOLX and within the health industry.
Qualifications
• 3+ years' experience in practice management, healthcare administration, or related field
• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field
• Expertise in Clinical Operations, ideally in the telehealth space
• Skilled in establishing and maintaining effective working relationships with various internal and external teams, representatives and stakeholders
• Proficiency with Google Suite applications
• Passion, experience and/or genuine interest in LGBTQ+ healthcare
• Exceptional communication and collaboration skills
Salary
$95,000
Equal Opportunity Employer
We are proud to be an equal opportunity employer, and do not discriminate on the basis of race, color, ethnicity, national origin, religious affiliation, sex, gender identity, sexual orientation, disability, or any other legally protected status. Here, diversity and inclusion means accepting that everyone’s perspective can teach you something. We’re eager to learn.
#LI-Remote
Please note
: There has been a recent increase in employment scams. FOLX posts all of our open positions on our careers page at
www.folxhealth.com/careers
and
only
contacts candidates from official "@folxhealth.com" email addresses.
Apply Now
Apply Now