[Hiring] Health Coach @Cadence Health
Role Description
The Cadence Health team is seeking a remote NBHWC Certified Health Coach (internally known as a Clinical Navigator) to provide virtual patient support across Cadence care programs. In this role, you will support Medicare patients living with chronic conditions by:
ā¢ Reinforcing care plans
ā¢ Encouraging adherence to medications and preventive care
ā¢ Providing education that helps patients better manage their health
Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, your work may include:
ā¢ Structured patient check-ins
ā¢ Coaching and goal-setting
ā¢ Care coordination to close gaps in care
ā¢ Addressing barriers such as access to resources, transportation, or medication refills
ā¢ Documenting patient interactions in the Cadence platform
ā¢ Collaborating closely with the clinical team to escalate concerns
ā¢ Coordinating next steps to ensure patients feel supported, informed, and engaged throughout their care journey
Schedule:
ā¢ This is a full-time, remote position based in the United States.
ā¢ Standard working hours are Monday through Friday.
ā¢ Schedule options are either:
ā¢ Mountain Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
ā¢ Pacific Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
What you'll do:
ā¢ Conduct outbound telephonic patient outreach to support patients enrolled in Cadence care programs
ā¢ Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
ā¢ Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals
ā¢ Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
ā¢ Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision
ā¢ Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies
ā¢ Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
ā¢ Document patient interactions, outcomes, and follow-up plans in the Cadence platform
ā¢ Identify barriers to care (including social needs) and connect patients with resources or internal support pathways
ā¢ Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack
ā¢ Contribute feedback to improve workflows in a fast-moving, change-oriented environment
Qualifications
ā¢ An active NBHWC health coaching certification is required
ā¢ At least 1 year of experience as a health coach is required
ā¢ Experience providing patient education and support to individuals managing chronic conditions is required
ā¢ Remote work readiness (including stable high-speed WiFi) is required
ā¢ Fluency in Spanish is strongly preferred
Requirements
ā¢ Strong patient education, coaching, and care coordination skills
ā¢ Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet
ā¢ Strong documentation habits and attention to detail
ā¢ Reliable attendance and strong schedule adherence
ā¢ Exceptional written, verbal, and interpersonal communication skills
ā¢ Ability to work independently in a remote, fast-paced environment with evolving workflows
ā¢ Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually
Benefits
ā¢ Competitive salaries and quarterly incentives
ā¢ Medical, dental, and vision insurance
ā¢ Competitive PTO
ā¢ 401K and 401K match
ā¢ National and local discounts powered by TriNet
ā¢ Onboarding stipend for remote equipment and home office setup
ā¢ Paid Parental Leave
ā¢ Charitable Donation Match program
The Cadence Health team is seeking a remote NBHWC Certified Health Coach (internally known as a Clinical Navigator) to provide virtual patient support across Cadence care programs. In this role, you will support Medicare patients living with chronic conditions by:
ā¢ Reinforcing care plans
ā¢ Encouraging adherence to medications and preventive care
ā¢ Providing education that helps patients better manage their health
Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, your work may include:
ā¢ Structured patient check-ins
ā¢ Coaching and goal-setting
ā¢ Care coordination to close gaps in care
ā¢ Addressing barriers such as access to resources, transportation, or medication refills
ā¢ Documenting patient interactions in the Cadence platform
ā¢ Collaborating closely with the clinical team to escalate concerns
ā¢ Coordinating next steps to ensure patients feel supported, informed, and engaged throughout their care journey
Schedule:
ā¢ This is a full-time, remote position based in the United States.
ā¢ Standard working hours are Monday through Friday.
ā¢ Schedule options are either:
ā¢ Mountain Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
ā¢ Pacific Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
What you'll do:
ā¢ Conduct outbound telephonic patient outreach to support patients enrolled in Cadence care programs
ā¢ Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
ā¢ Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals
ā¢ Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
ā¢ Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision
ā¢ Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies
ā¢ Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
ā¢ Document patient interactions, outcomes, and follow-up plans in the Cadence platform
ā¢ Identify barriers to care (including social needs) and connect patients with resources or internal support pathways
ā¢ Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack
ā¢ Contribute feedback to improve workflows in a fast-moving, change-oriented environment
Qualifications
ā¢ An active NBHWC health coaching certification is required
ā¢ At least 1 year of experience as a health coach is required
ā¢ Experience providing patient education and support to individuals managing chronic conditions is required
ā¢ Remote work readiness (including stable high-speed WiFi) is required
ā¢ Fluency in Spanish is strongly preferred
Requirements
ā¢ Strong patient education, coaching, and care coordination skills
ā¢ Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet
ā¢ Strong documentation habits and attention to detail
ā¢ Reliable attendance and strong schedule adherence
ā¢ Exceptional written, verbal, and interpersonal communication skills
ā¢ Ability to work independently in a remote, fast-paced environment with evolving workflows
ā¢ Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually
Benefits
ā¢ Competitive salaries and quarterly incentives
ā¢ Medical, dental, and vision insurance
ā¢ Competitive PTO
ā¢ 401K and 401K match
ā¢ National and local discounts powered by TriNet
ā¢ Onboarding stipend for remote equipment and home office setup
ā¢ Paid Parental Leave
ā¢ Charitable Donation Match program