[Hiring] Epic App Support Analyst @Prisma Health
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Role Description
This role involves providing first-line technical support to end-users of Epic applications within Prisma Health.
ā¢ Responsible for resolving basic to moderate issues related to Epic functionality, access, and workflows.
ā¢ Possesses a strong understanding of Epic applications, excellent communication skills, and a customer-centric approach.
ā¢ Responds to incoming support requests via phone, email, and chat.
ā¢ Diagnoses and resolves basic to moderate issues related to Epic applications, including:
ā¢ Access issues
ā¢ Workflow questions
ā¢ Basic troubleshooting of application functionality
ā¢ Data entry and retrieval issues
ā¢ Provides guidance and support to end-users on Epic application features and workflows, including documentation and tipsheet creation.
ā¢ Documents support interactions and resolutions in the ITSM system.
ā¢ Escalates complex issues as needed.
ā¢ Contributes to the development and maintenance of Epic-related knowledge base articles.
ā¢ Adheres to all relevant service level agreements (SLAs) and security protocols.
ā¢ Performs other duties as assigned.
Qualifications
ā¢ Bachelor's degree in a technology or healthcare-related field
ā¢ No experience required; one (1) year of experience working with Epic applications preferred
ā¢ Experience in a Healthcare customer service role preferred
Requirements
ā¢ In lieu of the educational and experience requirements listed above, an equivalent combination of work/academic experience may be considered (i.e., Associate degree and two (2) years of experience).
ā¢ Epic Credentialing in application discipline - preferred
Knowledge, Skills and Abilities
ā¢ Ability to participate in training sessions and stay current on Epic updates and releases.
ā¢ Communication skills.
ā¢ Customer service skills; ability to effectively communicate technical information to non-technical users.
ā¢ Problem-solving and analytical skills.
ā¢ Ability to work independently and as part of a team.
ā¢ Attention to detail and organizational skills.
ā¢ Proficiency in Microsoft Office Suite.
ā¢ Working knowledge of electronic health records (EHR) systems preferred.
Work Shift
Variable (United States of America)
Location
Greenville Memorial Med Campus
Facility
7001 Corporate
Department
70019064 ITS Support Services
Company Description
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Apply Now
Apply Now
Role Description
This role involves providing first-line technical support to end-users of Epic applications within Prisma Health.
ā¢ Responsible for resolving basic to moderate issues related to Epic functionality, access, and workflows.
ā¢ Possesses a strong understanding of Epic applications, excellent communication skills, and a customer-centric approach.
ā¢ Responds to incoming support requests via phone, email, and chat.
ā¢ Diagnoses and resolves basic to moderate issues related to Epic applications, including:
ā¢ Access issues
ā¢ Workflow questions
ā¢ Basic troubleshooting of application functionality
ā¢ Data entry and retrieval issues
ā¢ Provides guidance and support to end-users on Epic application features and workflows, including documentation and tipsheet creation.
ā¢ Documents support interactions and resolutions in the ITSM system.
ā¢ Escalates complex issues as needed.
ā¢ Contributes to the development and maintenance of Epic-related knowledge base articles.
ā¢ Adheres to all relevant service level agreements (SLAs) and security protocols.
ā¢ Performs other duties as assigned.
Qualifications
ā¢ Bachelor's degree in a technology or healthcare-related field
ā¢ No experience required; one (1) year of experience working with Epic applications preferred
ā¢ Experience in a Healthcare customer service role preferred
Requirements
ā¢ In lieu of the educational and experience requirements listed above, an equivalent combination of work/academic experience may be considered (i.e., Associate degree and two (2) years of experience).
ā¢ Epic Credentialing in application discipline - preferred
Knowledge, Skills and Abilities
ā¢ Ability to participate in training sessions and stay current on Epic updates and releases.
ā¢ Communication skills.
ā¢ Customer service skills; ability to effectively communicate technical information to non-technical users.
ā¢ Problem-solving and analytical skills.
ā¢ Ability to work independently and as part of a team.
ā¢ Attention to detail and organizational skills.
ā¢ Proficiency in Microsoft Office Suite.
ā¢ Working knowledge of electronic health records (EHR) systems preferred.
Work Shift
Variable (United States of America)
Location
Greenville Memorial Med Campus
Facility
7001 Corporate
Department
70019064 ITS Support Services
Company Description
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Apply Now
Apply Now