[Hiring] Customer Experience Associate I @Conduent

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing exceptional customer service as the first point of contact for our client’s customers. • Efficiently manage a high volume of inbound calls in a fast-paced environment. • Listen actively to understand customer needs and offer clear, accurate information. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Process transactions efficiently via web-based applications and handle research requests with precision. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Support team operations during peak times or absences to help maintain seamless service. Qualifications • Must be at least 18 years old and possess a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Complete a background check, credit check, and security fingerprinting. • Compliance with camera requirements for meetings and training. • Working knowledge of computers and Windows applications. Requirements • Must have a verified, secure, reliable, and high-speed internet connection to support business needs. • Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. • The company will provide all necessary computer equipment. • Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. Benefits • Comprehensive benefit options and a great work environment that values your success. • Competitive Pay: $14.00 starting on day one. • Shift differential: $1.50 per hour for hours between 6PM-6AM. • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm). • Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics. • Career Growth: Opportunities to advance your career in a supportive, innovative environment. Apply tot his job