[Hiring] Crisis Triage Specialist - 988 National Suicide Prevention Line (Follow Up) - Monday-Friday 3PM-11:30PM @Frontier Behavioral Health
Role Description
The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults, and families in a behavioral health crisis. The role includes:
• Conducting telephone assessments for individuals whose health or safety is in danger due to mental health or substance use conditions.
• Collaborating with individuals, families, and community partners to develop and implement viable less restrictive alternatives to hospitalization.
• Assisting with facilitation of inpatient treatment when appropriate.
Qualifications
• Bachelor’s degree in Behavioral Health or related field (required).
• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
• Two years of experience serving individuals with behavioral health needs (preferred).
• Experience with crisis intervention, including risk assessments (preferred).
Requirements
• Provide telephone triage services to individuals requesting assistance or third-party referral sources.
• Complete risk assessments to determine if the caller is at risk for suicide and/or homicide.
• Manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow-up phone calls as requested and appropriate.
• Develop stabilization and safety plans in collaboration with clients and their support system.
• Complete comprehensive documentation supporting the safety plan.
• Possess in-depth knowledge of community resources to support client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner.
• Adhere to NCQA standards.
• Other duties as assigned by agency or supervisor.
Benefits
• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment.
• 9 Paid Federal Holidays.
• Extended Sick Leave and Paid Sick and Safe Time.
• Compressed Workweek option for some positions, resulting in up to an additional 26 days off per year.
• Medical, Dental, and Vision insurance.
• Retirement – 403b plan with a standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts.
• Company-paid Life Insurance coverage starting the first of the month following 6 months from the date of hire.
• Signing Bonus.
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying programs.
• Reimbursement of License/Certification application fee required for the position.
• Free Employee Assistance Program.
• Staff Discounts at various FBH partners throughout Spokane.
The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults, and families in a behavioral health crisis. The role includes:
• Conducting telephone assessments for individuals whose health or safety is in danger due to mental health or substance use conditions.
• Collaborating with individuals, families, and community partners to develop and implement viable less restrictive alternatives to hospitalization.
• Assisting with facilitation of inpatient treatment when appropriate.
Qualifications
• Bachelor’s degree in Behavioral Health or related field (required).
• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
• Two years of experience serving individuals with behavioral health needs (preferred).
• Experience with crisis intervention, including risk assessments (preferred).
Requirements
• Provide telephone triage services to individuals requesting assistance or third-party referral sources.
• Complete risk assessments to determine if the caller is at risk for suicide and/or homicide.
• Manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow-up phone calls as requested and appropriate.
• Develop stabilization and safety plans in collaboration with clients and their support system.
• Complete comprehensive documentation supporting the safety plan.
• Possess in-depth knowledge of community resources to support client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner.
• Adhere to NCQA standards.
• Other duties as assigned by agency or supervisor.
Benefits
• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment.
• 9 Paid Federal Holidays.
• Extended Sick Leave and Paid Sick and Safe Time.
• Compressed Workweek option for some positions, resulting in up to an additional 26 days off per year.
• Medical, Dental, and Vision insurance.
• Retirement – 403b plan with a standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts.
• Company-paid Life Insurance coverage starting the first of the month following 6 months from the date of hire.
• Signing Bonus.
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying programs.
• Reimbursement of License/Certification application fee required for the position.
• Free Employee Assistance Program.
• Staff Discounts at various FBH partners throughout Spokane.